Cartier Operations Coordinator

McLean • USA

Tuesday, March 11, 2025

Cartier, a distinguished name in the luxury goods sector, operates under the esteemed Richemont Group, a conglomerate renowned for its portfolio of prestigious brands. As an employer, Cartier offers an environment where heritage and innovation converge, providing employees with the opportunity to contribute to a legacy of excellence and craftsmanship.

1. Ensure adherence to all Maison policies and procedures within the boutique, promoting compliance among the team.
2. Coordinate efficient opening and closing procedures of the boutique.
3. Manage product movement, including shipments, transfers, and consignments, while maintaining quality control and preventing stock losses.
4. Demonstrate excellent care and proper product handling, following appropriate packing, shipping, and receiving procedures, especially for high-value items.
5. Monitor financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork to corporate teams.
6. Support transactional flows, including e-commerce, to ensure seamless business operations and client experiences.
7. Coordinate inventory control processes, including daily, weekly, and monthly counts, to ensure successful annual inventory.
8. Maintain Cartier standards within the boutique, including maintenance, vendor management, and technology.
9. Partner with client-facing teams to manage boutique supply inventory, including replenishment needs for sales and hospitality areas.
10. Assist with care service responsibilities, including client repair flow and execution of reports.
11. Support boutique audits and implement action plans with management.
12. Participate in daily setup and breakdown of the boutique for opening and closing.
13. Exhibit strong communication and problem-solving skills, partnering effectively with management and peers.
14. Assist with special projects as needed.
15. Consistently aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred
2. Previous operations experience in luxury retail, service, or hospitality industry is a plus
3. Additional language skills are a plus

1. Excellent computer skills and use of technology
2. MS Office experience required; SAP knowledge preferred
3. Ability to work retail hours, including weekends, and travel for training as needed
4. Excellent analytical, organizational, and interpersonal communication skills
5. Strong understanding of client service needs and priorities
6. Strong attention to detail with the ability to handle multiple tasks simultaneously
7. Collaborative approach with a 'can do' attitude
8. Intellectual curiosity and passion for learning

Previous operations experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to participate in community initiatives with volunteer days off.

Cartier fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to embrace diverse perspectives and contribute to a positive and productive environment. The company values intellectual curiosity and a passion for learning, supporting employees in their professional growth and development.