Cartier Operations Coordinator

Houston • USA

Friday, July 11, 2025

Cartier, a distinguished name in the luxury sector, is part of the Richemont Group, a global leader in luxury goods. Known for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic work environment where innovation and tradition meet. As an employer, Cartier is committed to fostering talent and providing opportunities for professional growth within the luxury industry.

1. Ensure adherence to Maison policies and procedures, promoting compliance within the team.
2. Coordinate boutique opening and closing procedures efficiently.
3. Manage product movement, including shipments, transfers, and consignments, maintaining quality control and preventing stock losses.
4. Demonstrate exemplary product care and handling, adhering to packing, shipping, and receiving protocols, especially for high-value items.
5. Monitor financial transactions and ensure timely submission of paperwork to corporate teams.
6. Support e-commerce and other transactional flows to enhance business operations and client experience.
7. Coordinate inventory control processes, including regular counts and stock movements, ensuring successful annual inventory.
8. Maintain Cartier standards in the boutique, overseeing maintenance, vendor relations, and equipment.
9. Collaborate with client-facing teams to manage boutique supply inventory and support Lean/5S strategies for optimal organization.
10. Assist with client care services, including repair flow and inventory reconciliation.
11. Support boutique audits and implement action plans in collaboration with management.
12. Participate in daily boutique setup and breakdown as needed.
13. Exhibit strong communication and problem-solving skills, partnering effectively with management and peers.
14. Assist with special projects as required.
15. Consistently aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is advantageous.
3. Must be available to work retail hours, including weekends, and travel for training as needed.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Strong analytical, organizational, and interpersonal communication skills.
3. Ability to work in a fast-paced, evolving environment.
4. Strong attention to detail and ability to multitask with precision.
5. Collaborative approach with a 'can do' attitude.
6. Intellectual curiosity and passion for learning.
7. Additional language skills are a plus.

Previous operations experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to participate in volunteer days off to support community initiatives.

Cartier fosters a culture of excellence and collaboration, where employees are encouraged to embrace diverse perspectives and contribute to a positive and productive environment. The company values transparency, feedback, and continuous learning, ensuring that team members are empowered to craft their futures within the luxury industry.