Cartier High Jewelry Sales Assistant

New York City • USA

Tuesday, July 1, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As a leader in the luxury jewelry sector, Cartier offers a dynamic and enriching environment for professionals who are passionate about high-end retail and exceptional client service. The Maison is committed to perpetuating its legacy as a high jewelry icon, providing employees with opportunities to contribute to its storied heritage.

1. Prepare and assist in private viewing appointments with the High Jewelry Sales Team, ensuring all products and resources are ready.
2. Support hospitality elements during appointments, including beverage service and lite bites.
3. Interact with clients, providing exceptional service with the highest level of courtesy and professionalism.
4. Assist the High Jewelry Sales Team by managing product logistics during appointments.
5. Maintain and manage the client wishlist and capture relevant notes for the Sales Team.
6. Anticipate and respond to the needs of the Sales Team and clients swiftly and decisively.
7. Uphold the Cartier image by maintaining a professional demeanor and acting as an ambassador of the Maison.
8. Travel to local boutiques, events, or offsite locations to support bespoke appointments as needed.
9. Follow-up and report on pending High Jewelry deals using the opportunity management tool.
10. Assist with client development actions, including creating wishlists and fulfilling gifting ideas.
11. Support the Sales Team with administrative tasks such as expense reports and email proof-reading.
12. Handle client insurance valuation requests accurately and timely.
13. Partner with departments to ensure an exceptional guest journey and monitor client care-service matters.
14. Set-up and break down High Jewelry product displays and conduct inventory counts.
15. Collaborate with Visual Merchandising to ensure correct displays and adjust as needed.
16. Ensure all High-End pieces are tagged correctly and in first-choice condition.
17. Update and maintain an active High Jewelry library, including product news and collection books.
18. Submit and follow-up on transfer requests for High-End products.
19. Comply with all Cartier security and operational procedures.
20. Organize logistics for shipping and hand deliveries.
21. Support broader boutique operational and hospitality tasks when not engaged in High Jewelry activities.
22. Remain up-to-date on the full range of High-End products and develop deep knowledge of Cartier's creations and the luxury marketplace.

1. Educational background or commensurate experience in high-end retail or hospitality.
2. Supplemental education/credentials with GIA, Gem-A, FHH, or similar institutions are a plus.

1. Strong service-oriented mindset.
2. Proficiency in Microsoft software.
3. Flexibility and adaptability.
4. Strong moral compass and sense of aesthetics.
5. Excellent interpersonal and communication skills.
6. Strong situational and emotional intelligence.
7. Ability to project an approachable and professional image.
8. Additional language skills (Mandarin, Spanish, Portuguese, Russian, and Arabic) are a plus.

A minimum of 2 years of experience in luxury retail, service, or hospitality.

Educational background in high-end retail or hospitality.

Expected salary range: $30-33 per hour. Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to engage in community service with volunteer days off.

Cartier, as part of the Richemont Group, fosters a culture of excellence, innovation, and dedication to craftsmanship. The Maison values its employees as key contributors to its legacy, offering a supportive environment that encourages professional growth and community involvement.