Cartier High Jewelry Sales Assistant

Las Vegas • USA

Friday, March 7, 2025

Cartier, a distinguished name in the luxury industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the rich tapestry of its clientele and communities. The brand prides itself on nurturing creativity and excellence through embracing varied backgrounds and experiences.

1. Prepare and assist in private viewing appointments with the High Jewelry Sales Team.
2. Ensure viewing rooms are meticulously prepared for client appointments, with all products and resources ready for presentation.
3. Provide exceptional hospitality during appointments, including beverage service and light refreshments.
4. Interact with clients, delivering service with the utmost courtesy and professionalism.
5. Assist the High Jewelry Sales Team by transporting products to and from the viewing room during appointments.
6. Manage client wishlists in the product management catalogue, capturing relevant notes on client interests.
7. Anticipate the needs of the Sales Team and clients, responding swiftly and appropriately.
8. Uphold the Cartier image by maintaining a professional demeanor and acting as an ambassador of the Maison.
9. Travel to local boutiques, events, or offsite locations with the High Jewelry Sales Team to support bespoke appointments as needed.
10. Follow-up and report on pending High Jewelry deals using the opportunity management tool.
11. Assist with client development actions, such as creating wishlists and fulfilling gifting ideas.
12. Support the High Jewelry Sales Team with administrative tasks, including expense reports and email proof-reading.
13. Handle client insurance valuation requests accurately and promptly.
14. Collaborate with all departments to ensure an exceptional guest journey.
15. Monitor and follow-up on client care-service matters, leveraging appropriate stakeholders.
16. Set-up and break down High Jewelry product displays for opening and closing.
17. Conduct inventory counts as required.
18. Partner with Visual Merchandising to ensure correct displays, adjusting as needed when products are transferred.
19. Ensure all High-End pieces are tagged correctly and in optimal condition.
20. Update and maintain an active High Jewelry library, including product news and collection books.
21. Submit transfer requests for High-End products and follow-up on pending transfers to ensure timely arrival.
22. Comply with all Cartier security and operational procedures, including product handling and inventory control.
23. Organize logistics for shipping and hand deliveries.
24. Support the larger boutique with general operational and hospitality tasks when not engaged in High Jewelry activities.
25. Remain thoroughly informed on the full range of High-End products, including those in the boutique and region.
26. Develop a deep knowledge of Cartier, its creations, and the luxury marketplace.

1. Educational background or equivalent experience in high-end retail or hospitality.
2. Supplemental education or credentials with GIA, Gem-A, FHH, or similar institutions are advantageous.

1. Availability to work retail hours, including weekends, and travel domestically and internationally as needed.
2. Proficiency in Microsoft software and strong computer skills.
3. Service-oriented mindset.
4. Additional language skills (Mandarin, Spanish, Portuguese, Russian, and Arabic) are advantageous.
5. Flexibility, adaptability, and a strong moral compass.
6. Strong sense of aesthetics and curiosity for the luxury industry, High Jewelry, and art.
7. Excellent interpersonal and communication skills, with the ability to adapt to various personalities.
8. Strong situational and emotional intelligence.
9. Positivity, openness, empathy, self-confidence, and determination.
10. Ability to project a professional image in appearance, manner, and demeanor.

A minimum of 2 years of experience in luxury retail, service, or hospitality is required.

Educational background or equivalent experience in high-end retail or hospitality.

The role offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts.

Cartier is dedicated to cultivating an inclusive and dynamic workplace culture that values diversity and encourages creativity. Employees are empowered to contribute to the brand's legacy of excellence and innovation in a supportive environment that fosters professional growth and development.