Cartier Director of Workforce Management and Process Improvement

New York • USA

Tuesday, April 8, 2025

Cartier, a distinguished maison within the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As part of Richemont, Cartier benefits from the conglomerate's global reach and commitment to innovation, diversity, and sustainability. Cartier North America prides itself on fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele and communities.

1. Develop and maintain the Workforce Management (WFM) function to support the Cartier North America retail network, establishing best practices and strategic roadmaps.
2. Adjust labor model components to ensure optimal staffing and scheduling, including volume forecasts and labor standards.
3. Utilize data to adapt the labor model and recommend operational improvements for enhanced efficiency and client experience.
4. Identify and implement new WFM tools and processes, ensuring smooth transitions and user adoption.
5. Lead process improvement initiatives using data-driven insights to optimize operational processes.
6. Mentor and develop a high-performance team, fostering a culture of excellence and collaboration.
7. Collaborate with cross-functional teams on workforce management and process improvement initiatives.
8. Communicate insights and recommendations to senior leadership based on data analysis and industry best practices.

1. Bachelor's degree in industrial engineering, business administration, operations management, or related field; MBA preferred.
2. Proven success in a senior role within the retail industry, with expertise in WFM strategies and process improvement.
3. Experience in leading and developing high-performing teams.
4. In-store working experience is highly regarded.
5. Expertise in WFM systems such as UKG, Reflexis, or Quiynx.
6. Significant experience in leading continuous improvement projects (Lean/Six Sigma certifications preferred).

1. Data and analytics-driven problem-solving approach.
2. Excellent analytical, organizational, and communication skills.
3. Ability to manage multiple priorities in a dynamic, cross-functional environment.
4. Project management skills.
5. Agility and openness to new ideas and ways of working.
6. Passion for client satisfaction and ability to motivate teams.

Significant experience in workforce management and process improvement within the retail sector, including leading continuous improvement projects.

Bachelor's degree in industrial engineering, business administration, operations management, or related field; MBA preferred.

Expected salary: $160,000 to $190,000, negotiable based on skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement benefit, paid time off, and volunteer time off days.

Cartier North America is committed to fostering a culture of diversity, inclusion, and excellence. The company encourages creativity and knowledge-sharing, empowering employees to deliver exceptional results. As part of the Richemont Group, Cartier values innovation and sustainability, crafting a future that reflects the diverse perspectives of its workforce.