Cartier Client Relations Centre Ambassador

Sydney • Australia

Friday, February 7, 2025

Cartier, a distinguished name in the world of luxury, is part of the esteemed Richemont Group, a conglomerate renowned for its portfolio of prestigious brands. As an employer, Cartier offers an environment that fosters creativity, innovation, and excellence, providing its employees with the opportunity to be part of a legacy that is synonymous with elegance and sophistication.

1. Manage both inbound and outbound customer interactions across various communication channels.
2. Facilitate online and phone sales to achieve established targets and objectives.
3. Deliver an exceptional remote customer experience, regardless of the communication medium or inquiry topic.
4. Adopt a client-centric approach to foster strong connections with clients.
5. Adhere to Cartier's policies and procedures as outlined during training.
6. Proactively offer solutions and maintain constant communication with clients, particularly in cases of complaints or operational challenges.
7. Engage with subject matter experts when necessary to provide clients with accurate and reliable information.
8. Escalate urgent system issues to the team leader promptly and report any findings on potential system improvements.

1. Experience in retail sales, customer service, or contact center/eCommerce, preferably within the luxury industry.
2. Customer service and sales orientation.
3. Proficiency in verbal and written communication.
4. Fluency in English; proficiency in Mandarin is advantageous.
5. Technical proficiency, with experience in SAP CRM and Salesforce being a plus.
6. Flexibility to work shifts, including weekends and public holidays if required.

1. Exceptional communication skills
2. Strong customer service orientation
3. Sales acumen
4. Technical proficiency
5. Problem-solving abilities
6. Flexibility and adaptability

Previous experience in retail sales, customer service, or contact center/eCommerce, ideally within the luxury sector.

The role offers the opportunity to be part of a dynamic and diverse team, enhancing knowledge and experience in client relations. Additionally, there are numerous opportunities for career development within Cartier and the broader Richemont Group.

Cartier prides itself on a culture that values diversity, inclusivity, and collaboration. Employees are encouraged to contribute to the brand's legacy of excellence and innovation, working in an environment that supports personal and professional growth.