Cartier Client Experience Coordinator

Topanga • USA

Thursday, March 27, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and luxurious creations. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the varied backgrounds and experiences of its clientele. The brand prioritizes creativity and knowledge, striving to deliver unparalleled excellence and a unified client experience across its network.

1. Create exceptional client experiences by delivering a warm welcome and outstanding hospitality throughout client visits.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client experiences and assist sales associates with pre-appointment preparations.
4. Facilitate seamless client experiences by assisting with product presentation, sales finalization, and client entertainment.
5. Manage quick service requests, including repairs, personalization, and complimentary services.
6. Support client development activities, including data entry and execution of client treatments.
7. Provide high-level personal services, such as making reservations and fulfilling entertainment requests.
8. Assist with phone duties, including managing incoming calls and appointment setting.
9. Optimize boutique environment by managing traffic flow and maintaining the appearance of sales and CS areas.
10. Assist with merchandising, display maintenance, and inventory control processes.
11. Develop brand knowledge to convey Cartier heritage and comply with security and operational procedures.
12. Contribute to a positive boutique environment through teamwork and collaboration.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are beneficial.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Ability to work retail hours, including weekends, and travel for training.
5. Attention to detail and ability to multitask with precision.
6. Collaborative approach and intellectual curiosity.

Experience in luxury retail, service, or hospitality industries is preferred.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $27 per hour (Overtime eligible). Salaries will be negotiated based on relevant skills and experience.

This position offers the opportunity to work in a prestigious luxury brand environment with potential for professional growth and development.

Cartier fosters a culture of inclusivity and excellence, encouraging creativity and collaboration among its employees. The brand is dedicated to creating a productive and harmonious work environment that reflects its commitment to diversity and client satisfaction.