Cartier Client Experience Coordinator

Santa Clara • USA

Monday, March 24, 2025

Cartier, a distinguished brand within the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As part of Cartier North America, the company is committed to fostering a diverse and inclusive workforce that reflects the rich tapestry of its clientele and communities. The brand prides itself on delivering unparalleled client experiences through a dedicated team of professionals who embody the values of creativity, excellence, and innovation.

1. Support the execution of the client experience strategy and identify opportunities for improvement within the boutique.
2. Deliver an exceptional welcome and ensure outstanding hospitality throughout the client visit.
3. Manage front podium duties, ensuring timely assistance for appointments and walk-in clients.
4. Utilize Maison storytelling to enhance the client experience.
5. Assist sales associates with appointment preparation and client entertainment.
6. Facilitate seamless client experiences, including product presentation, sales finalization, and service requests.
7. Support client development activities, including data entry and report management.
8. Provide personalized recommendations and services, such as reservations and floral orders.
9. Assist with phone duties, including call management and appointment setting.
10. Optimize boutique environment by managing traffic flow and maintaining visual standards.
11. Assist with inventory control processes and boutique supply inventory management.
12. Develop brand knowledge to convey Cartier heritage and values.
13. Comply with security and operational procedures.
14. Contribute to a positive and productive boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Attention to detail with the ability to multitask.
6. Collaborative approach with a positive attitude.
7. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $27 per hour, overtime eligible. Salaries will be negotiated based on relevant skills and experience.

This position offers the opportunity to work in a prestigious luxury environment with potential for professional growth and development.

Cartier fosters a culture of inclusivity, creativity, and excellence. The brand is dedicated to creating a collaborative and innovative workplace where diversity is celebrated and employees are empowered to deliver exceptional client experiences.