Cartier Client Experience Coordinator

San Francisco • USA

Thursday, April 3, 2025

Cartier, a distinguished name in the luxury goods sector, operates under the esteemed Richemont Group. Renowned for its exquisite craftsmanship and timeless elegance, Cartier is committed to fostering a diverse and inclusive workplace that mirrors the rich diversity of its clientele. The brand is dedicated to creating an exceptional client experience, ensuring that every interaction reflects its heritage of excellence.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client interactions.
4. Assist sales associates with appointment preparation and client engagement.
5. Facilitate seamless client experiences through support in product presentation, sales finalization, and client entertainment.
6. Handle quick service requests, including repairs, personalization, and complimentary services.
7. Assist with client development activities, data entry, and report management.
8. Provide high-level personal services, including reservations and entertainment requests.
9. Support phone duties, including call handling and appointment setting.
10. Optimize boutique environment by managing traffic flow and maintaining visual standards.
11. Assist with inventory control and boutique supply management.
12. Participate in boutique setup and breakdown for opening and closing.
13. Develop brand knowledge and ensure compliance with security and operational procedures.
14. Contribute to a positive team environment and uphold Cartier standards.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are beneficial.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Ability to work in a fast-paced, evolving environment.
5. Attention to detail and ability to multitask with precision.
6. Collaborative approach with a positive attitude.
7. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $26 per hour (Overtime eligible). Salaries will be negotiated based on relevant skills and experience.

The position offers the opportunity to work within a prestigious luxury brand, with potential for professional growth and development.

Cartier is dedicated to cultivating a workplace culture that values diversity, creativity, and excellence. The brand emphasizes a collaborative environment where team members are encouraged to bring their unique perspectives and talents to the fore, contributing to a unified and dynamic team.