Cartier Client Experience Coordinator

Palo Alto • USA

Monday, March 24, 2025

Cartier, a distinguished name in the realm of luxury goods, is a part of the Richemont Group, a global leader in the luxury industry. Renowned for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic and inclusive work environment that values diversity and fosters creativity. The brand is committed to delivering excellence through a workforce that mirrors the diversity of its clientele and communities.

1. Create exceptional client experiences by delivering a warm welcome and ensuring outstanding hospitality throughout the client visit.
2. Support front podium duties, assisting with appointments and walk-in clients in a timely manner.
3. Utilize Maison storytelling and heritage to enhance client interactions.
4. Assist sales associates with appointment preparation, including impactful discovery and pre-appointment browsing.
5. Facilitate seamless client experiences by assisting with appointment preparation, client entertainment, product presentation, and sales finalization.
6. Handle quick service requests such as repair drop-offs, personalization requests, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including making reservations and fulfilling entertainment requests.
9. Assist with phone duties, including handling incoming calls and appointment setting.
10. Optimize boutique environment by managing traffic flow and maintaining boutique appearance.
11. Assist with merchandising, display maintenance, and inventory control processes.
12. Participate in daily boutique set-up and breakdown for opening and closing.
13. Develop brand knowledge to convey Cartier heritage and values.
14. Comply with security and operational procedures.
15. Contribute to a positive and productive boutique environment through teamwork and collaboration.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training as needed.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail and ability to multitask with accuracy.
7. Collaborative approach and ability to foster a united work environment.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $27 per hour (overtime eligible). Salaries will be negotiated based on relevant skills and experience.

This position offers the opportunity to work within a prestigious luxury brand and gain valuable experience in client relations and boutique operations.

Cartier is committed to fostering an inclusive and diverse workplace where creativity and knowledge thrive. The brand emphasizes a collaborative environment that encourages personal and professional growth, reflecting its dedication to excellence and innovation.