Cartier Client Experience Coordinator

New York City • USA

Wednesday, April 2, 2025

Cartier, a prestigious name in the luxury fashion industry, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce, reflecting the rich diversity of its clientele and communities. The brand is dedicated to delivering unparalleled client experiences through its network of boutiques across North America, ensuring a consistent and exceptional service that enhances client relationships and loyalty.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enrich client interactions.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences through product presentation and sales finalization.
6. Handle quick service requests, including repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide concierge-level recommendations and personal services.
9. Assist with phone duties, including call management and appointment setting.
10. Optimize boutique environment by managing traffic flow and appointment booking tools.
11. Maintain sales floor and display standards, ensuring cleanliness and organization.
12. Collaborate with Operations Coordinator on inventory and supply management.
13. Participate in inventory control processes and boutique setup/breakdown.
14. Develop brand knowledge and ensure compliance with operational procedures.
15. Foster a collaborative and professional team environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and technology proficiency.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Availability to work retail hours, including weekends.
5. Ability to work in a fast-paced environment.
6. Strong analytical, organizational, and interpersonal communication skills.
7. Understanding of client service needs and priorities.
8. Attention to detail and multitasking ability.
9. Collaborative approach with a positive attitude.
10. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary: $24 per hour. Salaries will be negotiated based on relevant skills and experience. This position is payrolled by a third party.

The role offers the opportunity to work within a prestigious luxury brand, gaining exposure to high-end retail operations and client service excellence.

Cartier is dedicated to creating a workplace that embraces diversity and inclusion, fostering creativity and innovation. The brand values a collaborative environment where team members contribute to delivering exceptional client experiences.