Cartier Client Experience Coordinator

Miami • USA

Tuesday, March 25, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and luxurious creations. As a leader in the luxury goods industry, Cartier North America is committed to fostering a diverse and inclusive workplace, reflecting the rich diversity of its clientele and communities. The brand is dedicated to delivering unparalleled client experiences through a cohesive and innovative approach across its network.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Enhance client experience through Maison storytelling and heritage.
4. Assist sales associates with appointment preparation, client entertainment, and product presentation.
5. Facilitate seamless client experiences by managing various front-of-house and back-of-house activities.
6. Handle quick service requests and personalization services such as strap changes, engraving, and more.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including making reservations and fulfilling entertainment requests.
9. Assist with phone duties, including managing incoming calls and setting appointments.
10. Optimize boutique environment by managing traffic flow and maintaining visual standards.
11. Collaborate with the Operations Coordinator to manage inventory and ensure quality control.
12. Participate in daily boutique setup and breakdown, and assist with special projects as needed.
13. Develop brand knowledge to convey Cartier heritage and comply with operational procedures.
14. Contribute to a positive boutique environment through teamwork and collaboration.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are advantageous.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Ability to work in a fast-paced, evolving environment with strong attention to detail.
5. Collaborative approach with a positive attitude and intellectual curiosity.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Opportunity to work with a prestigious luxury brand and gain valuable industry experience.

Cartier fosters a culture of excellence, creativity, and inclusivity, where diverse talents are empowered to contribute to the brand's legacy. The workplace is dynamic and collaborative, with a focus on delivering exceptional client experiences and nurturing professional growth.