Cartier Client Experience Coordinator

Miami USA

Saturday, February 1, 2025

Cartier, a distinguished maison under the aegis of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As an employer, Cartier North America is committed to fostering a diverse and inclusive workplace that reflects the rich tapestry of its clientele. The brand is dedicated to nurturing creativity and excellence through a workforce that mirrors the diversity of the communities it serves.

1. Create exceptional client experiences and deliver outstanding hospitality throughout client visits.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client experiences.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences, including product presentation and sales finalization.
6. Assist clients with service requests, repairs, and personalization.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including reservations and entertainment requests.
9. Manage phone duties, including call retrieval and appointment setting.
10. Optimize boutique environment by managing traffic flow and appointment booking.
11. Support sales floor and display maintenance, ensuring visual standards are met.
12. Partner with Operations Coordinator for inventory management and product movement.
13. Assist with inventory control processes and boutique setup/breakdown.
14. Organize client experience tools and assist with special projects.
15. Develop brand knowledge and comply with security and operational procedures.
16. Collaborate with boutique team to share best practices and uphold standards.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail and ability to multitask with precision.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

The role offers the opportunity to work within a prestigious luxury brand, with exposure to high-end clientele and the potential for professional growth.

Cartier is dedicated to creating an inclusive and dynamic work environment where diversity is celebrated and creativity is nurtured. The brand values collaboration and strives to provide a unified client experience across its network, fostering brand loyalty and excellence.