Cartier Client Experience Coordinator

Houston • USA

Tuesday, December 24, 2024

Cartier, a distinguished name in the luxury sector, is part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. Cartier North America is committed to fostering a diverse and inclusive workforce, believing that such an environment enhances creativity and excellence. The brand strives to reflect the diversity of its clientele and communities, ensuring a unified and exceptional client experience across its network.

1. Create exceptional client experiences and deliver outstanding hospitality throughout client visits.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client interactions.
4. Assist sales associates with appointment preparations and client entertainment.
5. Facilitate seamless client experiences, including product presentation and sales finalization.
6. Handle quick service requests and personalization services for clients.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, such as making reservations and fulfilling entertainment requests.
9. Assist with phone duties, including call management and appointment setting.
10. Optimize boutique environment by managing traffic flow and appointment bookings.
11. Maintain sales floor and display standards, ensuring cleanliness and organization.
12. Partner with Operations Coordinator for inventory management and product movement.
13. Participate in inventory control processes and boutique setup and breakdown.
14. Develop brand knowledge to convey Cartier heritage and values.
15. Comply with security and operational procedures.
16. Contribute to a positive boutique environment through teamwork and collaboration.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail and ability to multitask with accuracy.
7. Collaborative approach and positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality is a plus.

Associate’s or Bachelor’s degree preferred.

Opportunity to work with a prestigious luxury brand and gain valuable industry experience.

Cartier is committed to creating a diverse and inclusive workplace that fosters creativity and excellence. The brand values teamwork and collaboration, striving to provide a positive and productive environment that reflects its commitment to exceptional client experiences.