Cartier

Client Experience Coordinator

Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the diversity of its clients and communities. The company aims to deliver exceptional client experiences across its network, providing a unified and personalized boutique experience throughout North America.

1. Create exceptional client experiences and deliver outstanding hospitality.
2. Support front podium duties, ensuring timely assistance for appointments and walk-ins.
3. Utilize storytelling and heritage to enhance client experiences.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences, including product presentation and sales finalization.
6. Handle quick service requests and personalization services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, such as reservations and entertainment requests.
9. Assist with phone duties and appointment setting.
10. Optimize boutique environment, managing traffic flow and appointment booking.
11. Maintain sales floor appearance and assist with merchandising.
12. Manage boutique supply inventory and product movement.
13. Assist with inventory control processes and boutique setup.
14. Develop brand knowledge and comply with security procedures.
15. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.

1. Excellent computer skills and use of technology.
2. MS Office experience required; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including weekends.
5. Strong analytical, organizational, and interpersonal communication skills.
6. Attention to detail and ability to multitask.
7. Collaborative approach with a 'can do' attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

The company values diversity and inclusion, aiming to create a productive environment that enhances client development opportunities. The role is based in Houston, providing a dynamic and fast-paced work environment.