Cartier Client Experience Coordinator

Honolulu • USA

Wednesday, April 23, 2025

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a global leader in the luxury industry. Cartier North America is committed to fostering a diverse and inclusive workforce, reflecting the diversity of its clientele and communities. The brand is renowned for its dedication to creating unparalleled client experiences and maintaining a productive and cohesive team environment.

1. Create exceptional client experiences by delivering a warm welcome and outstanding hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for both appointments and walk-in clients.
3. Utilize Maison storytelling and heritage to enhance the client experience.
4. Assist sales associates with appointment preparation, client entertainment, and product presentation.
5. Facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, and sales finalization.
6. Assist clients with quick service requests, repair drop-offs or pick-ups, and personalization requests.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including directions, reservations, and entertainment requests.
9. Assist with phone duties, including handling incoming calls and setting appointments.
10. Optimize boutique environment by managing boutique traffic and appointment booking tools.
11. Support the upkeep and appearance of the sales floor and other areas.
12. Assist with merchandising and display maintenance.
13. Partner with the Operations Coordinator for inventory management and product movement.
14. Participate in inventory control processes and ensure successful annual inventory.
15. Develop brand knowledge to convey Cartier heritage and values.
16. Comply with security and operational procedures.
17. Contribute to a positive and productive boutique environment.

1. Associate’s or Bachelor’s degree preferred.

1. Excellent computer skills and use of technology.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including weekends.
5. Excellent analytical, organizational, and interpersonal communication skills.
6. Strong attention to detail and multitasking ability.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $26 per hour (overtime eligible). Salaries will be negotiated based on relevant skills and experience.

The position offers competitive compensation and the opportunity to work within a prestigious luxury brand.

Cartier fosters a culture of diversity and inclusion, aiming to create a workforce that mirrors the diversity of its clients. The brand emphasizes creativity, knowledge, and excellence, encouraging a collaborative and supportive work environment.