Cartier Client Experience Coordinator

Dallas • USA

Wednesday, April 2, 2025

Cartier, a distinguished name in luxury, is a part of the esteemed Richemont Group, renowned for its commitment to excellence and innovation in the luxury goods sector. As an employer, Cartier North America prides itself on fostering a diverse and inclusive workplace that reflects the varied backgrounds and experiences of its employees. This commitment to diversity and inclusion is seen as a catalyst for creativity and excellence, aligning with the brand's mission to deliver unparalleled client experiences.

1. Create exceptional client experiences by delivering a warm welcome and outstanding hospitality throughout client visits.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client experiences.
4. Assist sales associates in pre-appointment preparations and impactful discovery.
5. Facilitate seamless client experiences by supporting both front-of-house and back-of-house activities, including appointment preparation and product presentation.
6. Assist clients with service requests such as repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including directions, reservations, and entertainment requests.
9. Manage phone duties, including incoming calls and appointment setting.
10. Aim to consistently exceed all KPIs.
11. Optimize boutique environment by managing traffic flow and appointment bookings.
12. Support upkeep and appearance of sales floor and client service areas.
13. Assist with merchandising and display maintenance, ensuring visual standards are met.
14. Collaborate with Operations Coordinator on inventory management and supply replenishment.
15. Participate in inventory control processes and boutique opening/closing procedures.
16. Develop brand knowledge to convey Cartier heritage and values.
17. Comply with security and operational procedures.
18. Contribute to a positive and collaborative team environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail and ability to multitask with precision.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Benefits include opportunities for professional development and training, fostering a culture of growth and learning.

Cartier is committed to cultivating a workplace culture that values diversity, creativity, and excellence. The brand emphasizes a collaborative environment where employees are encouraged to share best practices and contribute to a unified team effort. The culture is one of inclusivity, aiming to reflect the diversity of its clientele and communities.