Cartier Client Experience Coordinator

Dallas USA

Tuesday, December 24, 2024

Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the diversity of its clients and communities. The company aims to provide an exceptional client experience across its network, offering personalized product curation and services in a boutique environment.

1. Create exceptional client experiences and deliver outstanding hospitality.
2. Support front podium duties, ensuring timely assistance for appointments and walk-ins.
3. Utilize Maison storytelling to enhance client experiences.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences, including product presentation and sales finalization.
6. Handle quick service requests and personalization services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services such as restaurant reservations and entertainment requests.
9. Assist with phone duties, including appointment setting and message retrieval.
10. Optimize boutique environment, managing traffic flow and appointment bookings.
11. Maintain sales floor appearance and assist with merchandising.
12. Manage boutique supply inventory and support product movement.
13. Participate in inventory control processes and boutique setup.
14. Develop brand knowledge and comply with security procedures.
15. Contribute to a positive and collaborative team environment.

1. Associate’s or Bachelor’s degree preferred.

1. Excellent computer skills and use of technology.
2. MS Office experience required; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including weekends.
5. Strong analytical, organizational, and interpersonal communication skills.
6. Attention to detail and ability to multitask.
7. Collaborative approach with a 'can do' attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

The role is based in Dallas, where Cartier fosters a collaborative and professional environment, emphasizing diversity, inclusion, and a commitment to providing exceptional client experiences.