Cartier Client Experience Coordinator

Dallas • USA

Tuesday, December 24, 2024

Cartier, a distinguished name in the realm of luxury, is part of the Richemont Group, a conglomerate renowned for its portfolio of prestigious brands. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele. The brand values creativity and knowledge, striving to deliver excellence through a unified and exceptional client experience across its network.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance the client experience.
4. Assist sales associates with appointment preparation and client engagement.
5. Facilitate seamless client experiences by supporting commercial team activities, including product presentation and sales finalization.
6. Handle quick service requests such as repair drop-offs, personalization, and complimentary services.
7. Assist with client development activities, including data entry and report management.
8. Provide high-level personal services, including directions, reservations, and entertainment requests.
9. Support phone duties, including managing incoming calls and appointment setting.
10. Optimize boutique environment by managing traffic flow and maintaining visual standards.
11. Assist with inventory control processes and boutique supply management.
12. Develop brand knowledge to convey Cartier heritage and ensure compliance with security and operational procedures.
13. Contribute to a positive boutique environment by leveraging teamwork and collaboration.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail and ability to multitask with accuracy.
7. Collaborative approach and positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Opportunities for professional development and training within a prestigious luxury brand.

Cartier cultivates a culture of inclusivity and excellence, where creativity and collaboration are at the forefront. The brand is dedicated to providing an environment that supports professional growth and values diversity, ensuring a harmonious and productive workplace.