Cartier Client Experience Coordinator

Beverly Hills • USA

Monday, April 7, 2025

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a global leader in the luxury industry. Known for its exquisite craftsmanship and timeless elegance, Cartier is committed to fostering a diverse and inclusive workplace that reflects the rich tapestry of its clientele. The brand is dedicated to creating exceptional client experiences and nurturing a productive and innovative team environment.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize storytelling and heritage to enhance client interactions.
4. Assist sales associates in setting the stage for impactful client appointments.
5. Facilitate seamless client experiences through appointment preparation, product presentation, and sales finalization.
6. Assist clients with service requests, including repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including reservations and entertainment requests.
9. Manage phone duties, including call retrieval and appointment setting.
10. Optimize boutique environment by managing traffic flow and appointment bookings.
11. Maintain sales floor and display standards, ensuring cleanliness and organization.
12. Assist with inventory control processes and boutique supply management.
13. Participate in boutique opening and closing procedures.
14. Develop brand knowledge to convey Cartier heritage and values.
15. Comply with security and operational procedures.
16. Collaborate with the boutique team to share best practices and uphold standards.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail with multitasking ability.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Experience in luxury retail, service, or hospitality is a plus.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $27 per hour (overtime eligible). Salaries will be negotiated based on relevant skills and experience.

The position offers a dynamic work environment with opportunities for professional growth and development within a prestigious luxury brand.

Cartier fosters a culture of excellence, creativity, and collaboration, emphasizing diversity and inclusion as key drivers of innovation and success. The brand is committed to providing a supportive and engaging workplace where employees can thrive and contribute to the brand's legacy.