Cartier Client Engagement Manager

Costa Mesa • USA

Friday, January 31, 2025

Cartier, a distinguished member of the Richemont Group, stands as a beacon of luxury and sophistication in the world of high-end jewelry and timepieces. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace, celebrating the unique backgrounds and perspectives of its employees. This dedication to diversity and inclusion fuels creativity and innovation, driving the brand's continued excellence and leadership in the luxury sector.

1. Develop and implement client engagement strategies to enhance client loyalty and ROI.
2. Collaborate with the Boutique Director to oversee service levels and manage Client Experience Coordinators.
3. Lead strategic clienteling activities, including the adoption of new technology-based tools.
4. Align and execute gifting strategies in collaboration with the management team.
5. Conduct regular team meetings to communicate tasks, targets, and best practices for client services.
6. Identify training needs and coaching opportunities for Client Experience Coordinators.
7. Manage performance through regular individual assessments and propose development opportunities.
8. Perform administrative tasks such as scheduling, payroll, and overtime management.
9. Maintain a positive work environment by being present on the sales floor.
10. Develop a strong understanding of the marketplace and client demographics.
11. Collaborate with the High Jewelry team to communicate key messages and business opportunities.
12. Provide monthly insights on client brand segmentation and develop local strategies.
13. Support management with ad hoc reporting and data analysis.
14. Promote the implementation of new technology-based service tools.
15. Assist with boutique projects and manage controllable operating expenses.
16. Ensure compliance with Cartier security and operational procedures.
17. Uphold Cartier standards and project a professional image.
18. Participate in networking activities and client events.

1. Bachelor’s degree in a business-related field is preferred.
2. 5-10 years of management experience in luxury retail or hospitality.
3. Experience in managing direct reports.

1. Excellent computer skills, particularly in Microsoft Office applications.
2. Availability to work retail hours, including weekends, and travel as needed.
3. Ability to work effectively in a fast-paced environment.
4. Flexible mindset with the ability to embrace change.
5. Strong leadership and motivational skills.
6. Excellent analytical, organizational, and interpersonal communication skills.
7. Entrepreneurial spirit and creativity in team development.
8. Collaborative approach with a 'can do' attitude.
9. Strong understanding of client service needs and priorities.
10. Attention to detail and ability to multitask.
11. Intellectual curiosity and passion for learning.

5-10 years of management experience in luxury retail or hospitality, with a proven track record of managing direct reports.

Bachelor’s degree in a business-related field is preferred.

Expected salary range: $120,000 – $130,000, determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to participate in volunteer days to support community initiatives.

Richemont Americas is dedicated to creating a dynamic and inclusive workplace where diversity is celebrated and creativity is nurtured. The company values the unique contributions of its employees and strives to craft a future that embraces innovation and excellence.