Cartier Client Advisor

Amsterdam • Netherlands

Tuesday, July 1, 2025

Cartier, a distinguished name in the realm of luxury, is part of the Richemont Group, a global leader in the luxury goods industry. Known for its exquisite craftsmanship and timeless elegance, Cartier offers an unparalleled work environment where innovation meets tradition. As an employer, Cartier is committed to fostering a diverse and inclusive workplace, supporting employees in their professional growth and development.

1. Build and nurture long-lasting client relationships, embodying the voice of Cartier in the Northern Europe market.
2. Provide exceptional customer service via phone and web-based channels, ensuring alignment with Cartier's quality standards.
3. Identify and capitalize on sales opportunities while maintaining customer engagement at the highest level.
4. Deliver expert knowledge on Cartier creations, enhancing customer experience and satisfaction.
5. Serve as the main point of contact for clients, assisting them in selecting the perfect Cartier creation for significant occasions.
6. Uphold brand guidelines and quality standards in all customer interactions.
7. Collaborate proactively within a smaller team, supporting colleagues and contributing to a positive work environment.

1. Proven track record of creating and maintaining positive client relationships.
2. Fluency in German and English, with excellent communication skills.

1. Strong commercial acumen and ability to identify sales opportunities.
2. Expertise in customer service and support, particularly in a luxury context.
3. Attention to detail and a systematic mindset.
4. Proficiency in using various communication and sales tools.

Experience in a customer-facing role within the luxury sector is preferred.

Competitive package including a 13th month, yearly bonus, commissions, and full reimbursement of travel costs.

Comprehensive onboarding and continuous training, opportunities for internal development and mobility, and a diverse workplace with 37 nationalities represented.

Cartier fosters a culture of excellence, diversity, and innovation. The Amsterdam office is a vibrant hub where employees are encouraged to grow and develop, supported by a commitment to internal mobility and professional advancement. The team is proactive, collaborative, and dedicated to upholding the brand's prestigious reputation.