Cartier Client Advisor

Amsterdam • Netherlands

Sunday, February 2, 2025

Cartier, a distinguished name in the realm of luxury, is part of the esteemed Richemont Group. Renowned for its exquisite craftsmanship and timeless elegance, Cartier offers an unparalleled working environment that celebrates diversity and fosters a culture of excellence. The brand's commitment to quality and innovation makes it a coveted employer in the luxury fashion industry.

1. Provide exceptional customer service through phone and web-based channels, maintaining the high standards of the Cartier brand.
2. Identify and capitalize on sales opportunities while ensuring customer engagement and satisfaction.
3. Deliver expert knowledge on Cartier products and services, enhancing the customer experience.
4. Uphold brand guidelines and quality standards in all customer interactions.
5. Collaborate with team members to achieve departmental goals and support each other in a proactive manner.

1. Fluency in Dutch and English, both written and spoken.
2. Proven experience in a customer service or client advisory role.
3. Strong commercial acumen and ability to identify sales opportunities.
4. Excellent communication and interpersonal skills.
5. Attention to detail and a systematic approach to work.

1. Expertise in luxury product knowledge.
2. Proficiency in using customer service tools and systems.
3. Ability to build and maintain lasting client relationships.
4. Strong problem-solving skills and adaptability.
5. Cultural sensitivity and ability to work in a diverse environment.

A minimum of 2 years in a client-facing role within the luxury sector or a similar industry.

Bachelor's degree in Business, Marketing, or a related field is preferred.

Competitive package including base salary, 13th month, end-of-year bonus, commission, and full travel cost reimbursement.

Comprehensive benefits package including professional development opportunities and international career growth potential.

Cartier's workplace culture is a vibrant tapestry of international diversity, with 37 nationalities represented in the Amsterdam office alone. The brand fosters an environment where creativity and collaboration thrive, and employees are encouraged to take pride in their work and grow within the luxury field. Social events and a supportive atmosphere contribute to a positive and engaging workplace.