Cartier Boutique Director

Houston • USA

Monday, December 9, 2024

Cartier, a distinguished member of the Richemont Group, stands as a beacon of luxury and innovation in the world of high-end jewelry and timepieces. Richemont, a global leader in luxury goods, is renowned for its commitment to diversity and inclusion, fostering an environment where creativity and excellence thrive. Cartier, as part of this prestigious conglomerate, offers a dynamic workplace that values the unique contributions of its employees, reflecting the diversity of its clientele and communities.

1. Lead and elevate the boutique team to provide exceptional client experiences, achieving or exceeding sales goals.
2. Initiate and implement growth strategy plans, driving sustainable and agile business strategies.
3. Communicate local market insights and competitor strategies to maintain a competitive edge.
4. Identify business challenges and develop realistic solutions with measurable success goals.
5. Drive sales and service teams to consistently achieve or exceed sales targets and KPIs.
6. Build high-performing teams through strategic talent evaluations and planning.
7. Develop individual career succession plans and foster a culture of performance management.
8. Proactively initiate and lead the boutique client development vision, cultivating exceptional client relationships.
9. Strategize with corporate departments to effectively communicate key messages and business opportunities.
10. Ensure continuous operational improvements and adapt the boutique business model to client journeys.
11. Act as a Maison ambassador, upholding the boutique image and promoting Cartier's heritage and products.

1. Bachelor’s degree in a related field is a plus.
2. Additional language skills are advantageous.

1. Proficiency in MS Office; SAP knowledge preferred.
2. Experience in leading complex business environments or projects.
3. Excellent analytical, organizational, and interpersonal communication skills.
4. Strong understanding of client service needs and priorities.
5. Ability to handle multiple tasks simultaneously with accuracy and precision.

7 to 10 years of management experience, particularly in luxury retail or hospitality, with a proven track record of leading leaders and managing direct reports.

Bachelor’s degree in a related field is a plus.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Cartier, as part of the Richemont Group, fosters a culture of inclusivity and innovation, where diversity is celebrated and creativity is nurtured. The company is committed to crafting the future by empowering its employees and encouraging them to contribute to the community through volunteer initiatives.