Cartier

Assistant Vice President, Client Engagement

Cartier is a renowned luxury brand under the Richemont Group, known for its exquisite jewelry, watches, and accessories. With a commitment to diversity and inclusion, Cartier North America strives to create a workforce that reflects the diversity of its clients and communities, fostering creativity and excellence.

1. Develop and execute client engagement strategies to drive sales growth and loyalty across all client segments and sales channels.
2. Collaborate with commercial leadership to align strategies with business objectives and lead regional client engagement directors.
3. Partner with various teams to implement and localize global programs and initiatives.
4. Build a client-centric mindset and drive adoption of client engagement tools.
5. Manage client database and reporting to ensure data capture and retention objectives are met.
6. Lead strategic initiatives and develop KPIs for client engagement.
7. Support recruitment and development of client engagement professionals.

1. Bachelor’s degree in a business-related field preferred, MBA a plus
2. 10+ years of experience in luxury goods retail, CRM, or luxury hospitality management
3. Management or people leadership experience
4. Strong interpersonal and organizational skills
5. Ability to manage multiple projects in a fast-paced environment
6. Experience working in a matrix organization

1. Deep understanding of client journey
2. Strong computer skills (PowerPoint and Excel)
3. Excellent communication skills
4. Ability to identify opportunities through data
5. Flexibility to adapt to changing circumstances
6. Foreign languages a plus, especially French

10+ years of experience in luxury goods retail, CRM, or luxury hospitality management, with management or people leadership experience.

Bachelor’s degree in a business-related field preferred, MBA a plus.

Expected salary range: $200,000 to $250,000 plus incentives. Salaries will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off days.

Cartier fosters a diverse and inclusive workplace culture, emphasizing creativity and excellence. The company is located in New York and offers opportunities for domestic and international travel.