Cartier AVP, Client Engagement

New York • USA

Friday, December 20, 2024

Cartier, a distinguished name in the luxury goods sector, is part of the esteemed Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. Cartier North America is committed to fostering a diverse and inclusive workplace that mirrors the rich diversity of its clientele and communities. The brand prides itself on nurturing creativity and excellence through a workforce that is as varied as it is talented.

1. Develop and implement client engagement strategies to enhance sales growth and client loyalty across all segments and channels.
2. Collaborate with commercial leadership to align strategies with business objectives and lead regional directors in strategy execution.
3. Establish objectives and KPIs for the One Network, ensuring consistent execution and cross-functional team engagement.
4. Partner with HQ and regional teams to localize global programs and convey regional insights to inform global strategies.
5. Collaborate with various teams to integrate media plans into clienteling strategies and develop targeted outreach programs.
6. Foster a client-centric mindset across commercial teams and drive adoption of client engagement tools and practices.
7. Manage client database and reporting to ensure data capture, retention, and KPI achievement.
8. Lead strategic initiatives and team development for regional client engagement directors and boutique managers.
9. Support recruitment and development of client engagement professionals and ensure clienteling is integrated into training programs.

1. Bachelor’s degree in a business-related field, MBA preferred.
2. 10+ years of experience in luxury retail, CRM, or luxury hospitality management.
3. Proven management and leadership experience, including remote team management.
4. Strong interpersonal and organizational skills.
5. Ability to manage multiple projects in a fast-paced environment.
6. Experience in matrix organizations and cross-functional collaboration.

1. Deep understanding of client journey and clienteling.
2. Strong data analysis and action plan development skills.
3. Excellent communication and presentation skills.
4. Proficiency in PowerPoint and Excel.
5. Foreign language skills, particularly French, are advantageous.
6. Flexibility and adaptability in a dynamic environment.

A minimum of 10 years in luxury goods retail, CRM, or luxury hospitality management, with proven leadership and management experience.

Bachelor’s degree in a business-related field, MBA preferred.

Expected salary range: $200,000 to $250,000 plus incentives. Salaries will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off days.

Cartier North America champions a culture of diversity and inclusion, fostering an environment where creativity and excellence thrive. The company values a workforce that reflects the diversity of its clients and communities, promoting a collaborative and innovative workplace.