Burberry Store Operations Assistant

Burberry, a quintessentially British luxury brand, is renowned for its iconic trench coats and innovative approach to fashion. As part of a global network, Burberry operates both owned and franchised stores across EMEIA, Asia Pacific, and the Americas. The brand is committed to digital innovation and sustainability, integrating cutting-edge technology into its operations while maintaining a strong focus on social and environmental responsibility.

1. Manage all aspects of inventory control, including receiving and handling stock orders, ensuring accuracy, and reporting discrepancies.
2. Support the sales team by retrieving stock promptly, including for Omnichannel and stock pullback.
3. Maintain a tidy back of house in compliance with Retail Operations and Standards.
4. Conduct quality control on all products and report issues to store lead.
5. Support aftersales processes such as alterations, repairs, and personalization to enhance client experience.
6. Ensure all stockroom equipment is operational and report issues through Ask services.
7. Perform administrative tasks including answering calls, liaising with customer service, and managing orders.
8. Assist with events, visual merchandising, stock taking, and other tasks as requested by store management.

1. Excellent organizational skills with meticulous attention to detail.
2. Strong communication skills, both verbal and written.
3. Intermediate proficiency in Microsoft software.
4. Experience with SAP is desirable.
5. Ability to work effectively in a team environment.

1. Microsoft Office
2. SAP

Experience in a busy team environment, preferably within retail operations.

Burberry fosters a culture of innovation and creativity, emphasizing a commitment to sustainability and social responsibility. The brand values diversity and inclusivity, ensuring a dynamic and supportive workplace.