Burberry Senior Client Advisor

Burberry, a renowned British luxury fashion house established in 1856, is celebrated for its iconic trench coats and innovative designs. As part of a global conglomerate, Burberry is committed to pushing the boundaries of creativity and sustainability. The brand fosters an inclusive environment where diverse talents can thrive, contributing to the creation of sustainable luxury and driving positive change within the industry.

1. Supervise and motivate sales associates to deliver high-value customer experiences.
2. Act as a quality control supervisor ensuring memorable customer interactions.
3. Partner with associates to enhance selling skills and achieve sales goals.
4. Lead a high-performing, service-oriented team and provide necessary coaching.
5. Manage customer flow to ensure optimal service and attention.
6. Drive collaboration between sales associates, specialists, and operations team.
7. Provide real-time coaching and feedback to associates post-interaction.
8. Develop and retain talented employees through recognition and performance reviews.
9. Deliver the Burberry Experience to customers as needed.
10. Collaborate with management to implement Burberry Experience training.
11. Resolve complex customer issues and escalate as necessary.
12. Oversee store operations in the absence of management.
13. Utilize digital tools to enhance in-store experiences.
14. Communicate business needs and ideas effectively to elevate the business.
15. Ensure adherence to company policies and operational guidelines.
16. Assist with store opening and closing procedures.

1. Advanced knowledge of POS systems.
2. Experience with Apple mobile devices and digital tools.

1. Leadership and team management
2. Customer service excellence
3. Sales and performance coaching
4. Digital literacy
5. Problem-solving and conflict resolution

1-2 years of supervisory or management experience in retail sales.

Burberry offers a dynamic work environment with opportunities for professional growth and development, along with a commitment to diversity and inclusion.

Burberry is dedicated to fostering a culture of creativity and innovation, where employees are encouraged to bring their unique perspectives and skills. The company values sustainability and community engagement, striving to be a force for good in the world.