Burberry Customer Operations Project Manager

Burberry, a storied name in luxury fashion, is renowned for its iconic trench coats and distinctive tartan patterns. As part of the global luxury conglomerate, Burberry offers a dynamic and innovative work environment where creativity and craftsmanship are at the forefront. The brand is committed to sustainability and innovation, making it a leader in the luxury fashion industry.

1. Manage the day-to-day operational execution of Customer Marketing and CRM initiatives across email, messaging, and lifecycle journeys.
2. Ensure clarity on briefs, requirements, timings, and responsibilities for all team members.
3. Plan, allocate, and manage resources, balancing multiple streams of work.
4. Monitor work in progress, flag risks early, and drive resolution through clear communication and alignment.
5. Lead the migration to external production support, creating clear plans and workflows.
6. Serve as the day-to-day contact for email production agencies, monitoring quality, deadlines, and efficiency.
7. Partner with Martech, Digital, and Tech PMs to align sequences, dependencies, and platform readiness.
8. Act as the operational bridge between Customer Marketing, Creative teams, Merchandising, Regions, and CRM Orchestration.
9. Champion operational excellence, identifying opportunities to streamline processes and tools.

1. Experience in project management for CRM Email or digital marketing in a fast-moving environment.
2. Strong understanding of content pipelines, platform production, and cross-channel delivery.
3. Proven experience managing multiple tight deadlines, priorities, and dependencies across multiple workstreams.
4. Confident communicator, comfortable synthesising complexity into clarity.
5. Highly organised with strong problem-solving instincts and a bias for action.

1. Asana

Experience in project management for CRM Email or digital marketing in a fast-moving environment.

Burberry fosters an inclusive environment where creative minds from diverse backgrounds can thrive. The brand is values-driven, focusing on sustainability and innovation, and is committed to being a force for good in the world, championing community and industry change.