Burberry Assistant General Manager

Burberry, a quintessentially British luxury brand, is renowned for its iconic trench coats and innovative approach to fashion. As part of a global conglomerate, Burberry offers a dynamic work environment where creativity and excellence are at the forefront. The brand is committed to sustainability and fostering a diverse and inclusive workplace.

1. Lead sales associates to enhance selling skills and achieve sales goals and KPIs.
2. Drive sales for assigned categories in collaboration with the Store Manager.
3. Coach and provide feedback to ensure the delivery of the Burberry Experience.
4. Manage customer flow to ensure optimal service and attention.
5. Facilitate partnerships on the sales floor among sales associates, specialists, and operations team.
6. Conduct real-time coaching and feedback sessions after transactions and client interactions.
7. Collaborate with the Store Manager to develop and retain talent through performance reviews and development plans.
8. Integrate new employees into the business and lead by example in delivering the Burberry Experience.
9. Take ownership of Burberry Experience training within the store.
10. Resolve complex customer issues and escalate to management when necessary.
11. Oversee store operations in the absence of store management.
12. Utilize digital resources to enhance the in-store experience.
13. Ensure compliance with company policies and procedures.
14. Assist with store opening and closing procedures.

1. Advanced knowledge of POS systems.
2. Ability to handle complex customer service issues.
3. Fluent and professional communication skills with clients and staff.
4. Experience with Apple mobile devices and digital tools.
5. 1-2 years of supervisory or management experience in retail sales.

1. POS system
2. Apple mobile devices
3. Digital tools

1-2 years of supervisory or management experience in retail sales.

$120,000.00 and $125,000.00 per year

Burberry fosters a culture of creativity and innovation, encouraging employees to push boundaries and explore new possibilities. The brand is committed to sustainability and inclusivity, creating a supportive environment for diverse talents to thrive.