Bvlgari Temporary Customer Service Representative

Coral Gables • USA

Saturday, May 3, 2025

Bulgari, a prestigious brand within the Watches & Jewellery division, is renowned for its exquisite craftsmanship and luxurious designs. As part of the esteemed LVMH Group, Bulgari offers a dynamic and enriching work environment that fosters creativity and excellence. The brand is committed to providing exceptional customer experiences and values employees who share this dedication.

1. Serve as a primary contact for customers and internal teams regarding shipment status, order management, and issue resolution.
2. Manage order entry processes and monitor shipment progress, proactively addressing any obstacles.
3. Collaborate with Sales, Finance, Pricing, Inventory, and other departments to resolve issues and ensure seamless delivery from order placement to final destination.
4. Maintain accurate records including confirmations, packing lists, invoices, and airway bills.
5. Address customer inquiries regarding stock availability, order status, shipment details, and other service-related matters promptly and professionally.
6. Coordinate with freight forwarders, brokers, and warehouses to ensure efficient customs clearance and compliance with local regulations.
7. Process vendor invoicing and payments through internal systems including iValua and Adamas.
8. Provide regular reporting on key performance indicators (KPIs) to Management and Sales teams.
9. Perform additional duties as required by Management.

1. Fluency in Spanish is required; proficiency in Portuguese is advantageous.
2. Experience with SAP or other ERP systems.

1. Intermediate proficiency in Microsoft Office programs: Excel, Word, Outlook.
2. Working knowledge of import/export processes and trade compliance, including CITES, HTS classifications, and shipping regulations.
3. Strong organizational skills, attention to detail, and customer focus.
4. Proactive mindset with strong teamwork and flexibility.
5. Ability to lift up to 25 pounds.
6. Capacity to work in a fast-paced office environment.

Beginner level experience in customer service or a related field is required.

The role offers a hybrid working mode, combining the flexibility of remote work with the benefits of in-office collaboration.

Bulgari fosters a culture of innovation and excellence, encouraging employees to contribute creatively to the brand's legacy of luxury and sophistication. The workplace is dynamic and fast-paced, with a strong emphasis on teamwork and professional growth.