Bvlgari Store Manager

Mumbai • India

Wednesday, March 5, 2025

Bulgari, a distinguished name in the realm of luxury, is renowned for its exquisite Roman high jewelry creations. Since its inception in 1884, Bulgari has been synonymous with innovation and magnificence, drawing inspiration from its Roman heritage to craft extraordinary pieces. As part of the LVMH Group, Bulgari benefits from the conglomerate's extensive resources and global influence, offering unparalleled opportunities for growth and development within the luxury sector.

1. Lead the boutique to achieve sales objectives and key performance indicators, spending significant time on the shop floor with the sales team and clients.
2. Develop and implement action plans based on mystery shopping and Voice of the Client results.
3. Proactively recruit new customers and create events to generate business opportunities.
4. Foster and maintain client relationships, both in-store and externally, in line with marketing guidelines.
5. Address and resolve client concerns to ensure satisfaction.
6. Coach the sales team to deliver exceptional shopping experiences through customer focus, storytelling, and selling skills.
7. Observe and provide feedback to the team, both on the spot and in structured meetings.
8. Collaborate with Sales Trainers to define and implement training plans.
9. Ensure the store's maintenance, safety, and compliance with visual merchandising and grooming standards.
10. Manage store stock efficiently and propose corrective actions as needed.
11. Guarantee adherence to company norms and procedures.
12. Promote a seamless client experience through digital tools and processes.
13. Drive store engagement in omnichannel initiatives and foster a mindset of change.
14. Maintain comprehensive knowledge of the market, including brand locations, events, and marketing activities.

1. Minimum of 5 years of experience in a similar role within the luxury sector.

1. Knowledge of store procedures and processes
2. Understanding of digital processes
3. Familiarity with the luxury business and competition
4. Ability to drive and lead by example
5. Strong business acumen
6. Proactivity and engagement
7. Commitment to client satisfaction
8. Coaching and managerial effectiveness
9. Integrity and trust
10. Curiosity and ability to drive change

Minimum 5 years of experience in a similar role within the luxury sector.

Competitive benefits package, including opportunities for professional growth within a global luxury brand.

Bulgari fosters a culture of excellence, creativity, and innovation. The company values its Roman heritage while embracing modernity, encouraging employees to drive change and deliver exceptional client experiences. As part of the LVMH Group, Bulgari offers a dynamic and supportive environment where employees are empowered to grow and succeed.