Bvlgari Retail Operations Manager

Dubai • UAE

Monday, April 21, 2025

Bulgari, a prestigious name in the luxury sector, is renowned for its exquisite watches and jewelry. As a part of the esteemed LVMH Group, Bulgari is committed to excellence and innovation, offering a dynamic work environment that fosters growth and creativity. The brand is celebrated for its rich heritage and forward-thinking approach, making it an ideal employer for those passionate about luxury and retail innovation.

1. Drive the regional rollout and adoption of digital retail tools and technologies, ensuring alignment with global retail and IT strategies.
2. Act as a key stakeholder in digital transformation projects, gathering feedback from store teams and enhancing user engagement.
3. Partner with Central and Local IT teams to evolve in-store digital ecosystems, such as CRM tools, appointment management, digital clienteling, and mobile POS.
4. Identify digital gaps and propose tech-enabled solutions to improve retail operations, customer experience, and team efficiency.
5. Analyze usage data and performance metrics of digital tools to optimize impact and inform future initiatives.
6. Lead operational excellence initiatives and standardization of in-store processes across the region.
7. Evaluate and recommend process improvements, eliminating inefficiencies and introducing scalable practices.
8. Collaborate across functions such as Inventory Control, Internal Audit, Store Planning, HR, and Training to ensure operational cohesion and compliance.
9. Supervise the operational readiness of store openings and renovations in collaboration with HQ and local departments.
10. Maintain the Retail Excellence Digital Hub, ensuring content is current, actionable, and supports store-level operations.
11. Manage and mentor Retail Operations Specialists, supporting their growth through guidance and delegation.
12. Foster a collaborative operational culture by sharing best practices and enhancing communication between stores and corporate teams.
13. Act as a key point of contact for back office teams and Sales Administrators, solving escalated challenges with a hands-on approach.

1. 6–8+ years of experience in retail operations, including project or team management; luxury or premium retail preferred.
2. Proven leadership in implementing and managing digital tools across retail networks.
3. Strategic thinking with strong business acumen and a deep understanding of omnichannel retail.
4. High digital fluency, confident working with retail platforms, dashboards, analytics tools, and collaborative tech.
5. Strong communication and stakeholder management skills.
6. Exceptional attention to detail, organizational ability, and a proactive mindset.
7. Comfortable navigating dynamic, multi-market environments and delivering against evolving business expectations.

1. Digital and innovation leadership
2. Operational excellence and strategy
3. Team leadership and cross-functional partnership
4. Strong communication and stakeholder management
5. High digital fluency

Minimum of 5 years in retail operations, with a preference for luxury or premium retail experience.

Bulgari offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury sector.

Bulgari fosters a culture of innovation and excellence, encouraging employees to push boundaries and explore new possibilities. The company values collaboration and communication, creating a supportive environment where team members can thrive and contribute to the brand's legacy.