Bvlgari PCM Coordinator

Bulgari is an Italian haute-joaillerie and luxury maison renowned for its high jewelry, watches and fine craftsmanship. Now operating within the LVMH group, the brand combines Roman-inspired creativity with global retail and hospitality operations, serving an international UHNW clientele across boutiques and events.

1. Provide end-to-end operational support for High Jewelry client requests from inquiry through delivery, ensuring product accuracy and flawless client experience.
2. Manage payments, goods-received confirmation, invoicing, urgent payment processing and accurate in-store ringing.
3. Coordinate store transfers, international shipments, logistics timelines and oversee repairs and after-sales follow-up.
4. Book and manage complex domestic and international travel and itineraries for VIP clients, including event RSVPs, bios and dietary requirements.
5. Support logistics and on-site execution for High Jewelry events; perform post-event follow-up and reporting.
6. Develop and tailor client-facing lookbooks and personalized presentations in collaboration with the High End product team.
7. Maintain and organize digital client files, pipelines and KPI/sales trackers; manage gifting inventory and calendars for birthdays, anniversaries and special occasions.
8. Anticipate and escalate potential issues, exercising discretion and emotional intelligence in all client interactions.
9. Liaise across functions — High End, High End Watches, Alta Gamma, CRM, Events, Merchandising, BOH, Logistics, After Sales and Boutiques — to drive timelines and operational resolutions.

1. Minimum 3 years supporting executives or client-facing teams within luxury retail, hospitality, fashion or High Jewelry.
2. Demonstrated experience engaging with Ultra High Net Worth (UHNW) clients with impeccable discretion and service.
3. Exceptional written and verbal communication skills; high emotional intelligence and cultural sensitivity.
4. Proven organizational discipline with strong follow-through, problem-solving and the ability to manage competing priorities under pressure.
5. Available and willing to work evenings and weekends for client events and activations.

1. Excel
2. PowerPoint
3. Google Suite
4. CRM

At least 3 years of progressive experience supporting executives or client-facing teams in luxury retail, hospitality, fashion or High Jewelry, with demonstrated exposure to VIP/UHNW client service, event logistics and cross-functional coordination.

Bachelor’s degree preferred in business, hospitality, communications, or a related discipline.

Bulgari blends Italian heritage and high-jewelry savoir‑faire with rigorous luxury service standards. As part of LVMH, the environment is client-centric, collaborative and fast-paced, rewarding discretion, initiative and meticulous operational execution.