Bvlgari Client Services Specialist

New York • USA

Friday, March 14, 2025

Bulgari, a renowned name in the luxury watches and jewellery sector, is part of the esteemed LVMH Group, a global leader in luxury goods. Known for its exquisite craftsmanship and innovative designs, Bulgari offers a dynamic and sophisticated work environment, fostering growth and excellence in its employees.

1. Manage incoming customer inquiries across multiple channels, including phone, email, live chat, and instant messaging, to resolve questions and concerns.
2. Maintain professionalism and establish positive rapport with clients, ensuring customer satisfaction and a seamless experience.
3. Capture and update customer information in Salesforce, detailing inquiries, product requests, comments, complaints, and actions taken.
4. Perform Clienteling tasks, including prospect and post-sales outreach.
5. Maintain a client-centric mindset with customer satisfaction at the core of every action.
6. Ensure team coverage during business hours for live channels and consistently meet or exceed SLAs.
7. Meet sales goals, including base revenue targets and motive-centric goals.
8. Perform fraud evaluation for boutique phone orders and eCommerce orders using Ayden Fraud tools and White Pages Pro.
9. Enter orders for product components, packaging, uniform accessories, store supplies, props, and displays for the North America network.
10. Participate in local trainings to stay informed on product knowledge and company policy updates.
11. Perform ad hoc tasks and projects as needed.

1. Minimum 3 years of customer service and sales experience in eCommerce, preferably in luxury or high jewellery.
2. Fluency in English with exceptional written grammar and punctuation skills.
3. Comfortable conversing with clients, entering consistent and accurate data, and engaging in selling, upselling, and cross-selling.
4. Flexibility to work night shifts, holidays, and weekends as required.
5. Proficiency in Microsoft Office Suite, Salesforce, PowerBi, and online fraud tools.

1. Excellent multitasking abilities across live chat, email, phone, and instant messaging platforms.
2. Strong communication and interpersonal skills.
3. Ability to maintain a high level of professionalism and client rapport.
4. Proficiency in Salesforce and Microsoft Office Suite.
5. Knowledge of Ayden Payment Gateway and online fraud tools.

Minimum 3 years of customer service and sales experience in eCommerce, preferably in luxury or high jewellery.

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Bulgari fosters a culture of innovation and excellence, where employees are encouraged to develop their skills and grow within the company. The work environment is dynamic and collaborative, reflecting the brand's commitment to luxury and quality.