Bvlgari Client Engagement & Experience Specialist

Riyadh • Saudi Arabia

Thursday, April 24, 2025

Bulgari, a prestigious brand within the Watches & Jewellery division, is renowned for its exquisite craftsmanship and timeless elegance. As part of the esteemed LVMH Group, Bulgari offers unparalleled opportunities for professional growth and development within the luxury sector. The brand is committed to fostering a culture of innovation and excellence, providing employees with a dynamic and inspiring work environment.

1. Cultivate and maintain relationships with clients to ensure their needs are met during store visits.
2. Enhance relationships with top-tier clients, delivering personalized and seamless experiences across categories to achieve commercial success.
3. Contribute to the development and implementation of the clienteling action plan at the store level to enhance retention, cross-selling, and recruitment.
4. Support the Store Director in promoting a client-centric culture within the store.
5. Assist retail teams in the growth and development of high-end client segments.
6. Monitor clienteling KPIs monthly and coordinate action plans to improve performance.
7. Coordinate invitation lists and logistics for in-store activations and client treatments.
8. Assist in creating and developing client engagement programs at the store level.
9. Collaborate with headquarters to plan and execute key projects for the store.
10. Foster a tailored outreach mindset, providing daily support to Client Advisors.
11. Encourage a team mindset focused on nurturing client relationships both in-store and externally.

1. Minimum 3 years of experience in a similar role within the luxury retail sector.

1. Proficiency in project management and analytical skills.
2. Expertise in Microsoft Office, particularly Excel.
3. Familiarity with CRM systems such as SAP CRM, Oracle, SQL Server, and MS Access.
4. Strong customer orientation and business acumen.
5. Excellent interpersonal skills and the ability to translate technical information into actionable opportunities.
6. Flexibility and adaptability in a dynamic environment.

A minimum of 3 years of experience in a similar role within the luxury retail sector is required.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the prestigious Bulgari brand and the broader LVMH Group.

Bulgari fosters a culture of excellence and innovation, encouraging employees to thrive in a collaborative and dynamic environment. The brand values creativity and dedication, offering a workplace where luxury and craftsmanship are celebrated.