Bvlgari Client Engagement & Experience Manager

Dubai • UAE

Friday, March 21, 2025

Bulgari, a prestigious name in the luxury watches and jewelry sector, is part of the LVMH Group, a global leader in luxury goods. Known for its exquisite craftsmanship and innovative designs, Bulgari offers a dynamic and enriching work environment that fosters creativity and excellence. As an employer, Bulgari is committed to nurturing talent and providing opportunities for professional growth within the expansive LVMH network.

1. Interact and build relationships with clients, ensuring their needs are met during store visits.
2. Contribute to defining the clienteling action plan and coordinate its implementation at the store level to enhance retention, elevation, cross-selling, and recruitment.
3. Support the Store Director in fostering a client-centric culture at the store.
4. Assist retail teams in the growth and development of various high-end client segments.
5. Monitor clienteling KPIs monthly, ensuring comprehension and coordinating action plans to improve them.
6. Coordinate invitation lists for in-store activations.
7. Oversee the planning, logistics, and execution of client treatments in-store.
8. Assist in creating and developing programs for client engagement at the store level.
9. Collaborate with head office stakeholders to plan and execute key projects for the store.
10. Cultivate a tailored outreach mindset, providing daily support and follow-up with each Client Advisor.
11. Develop a team mindset focused on nurturing client relationships both in-store and externally, creating personalized experiences that connect clients to the Bulgari brand and lifestyle.

1. Minimum of 3 years of relevant experience in client engagement or a related field.

1. Project management expertise
2. Strong analytical skills
3. Proficiency in Microsoft Office, particularly Excel
4. Knowledge of CRM systems such as SAP CRM, Oracle, SQL Server, MS Access, and database management services
5. Customer orientation
6. Strong business acumen
7. Excellent interpersonal skills
8. Ability to translate technical information into understandable opportunities
9. Flexibility

A minimum of 3 years of experience in client engagement or a related field is required.

Employees enjoy a comprehensive benefits package, including opportunities for professional development within the LVMH Group.

Bulgari fosters a culture of innovation and excellence, where creativity is encouraged and valued. The company is dedicated to creating a client-centric environment that emphasizes personalized experiences and the cultivation of lasting relationships. As part of the LVMH Group, Bulgari offers a collaborative and supportive workplace that values diversity and inclusion.