Bvlgari Client Advisor

Bulgari is an Italian Maison renowned for its high‑end jewellery, watches and luxury accessories and is part of the LVMH group. The brand combines Roman heritage and contemporary design with an emphasis on craftsmanship, experiential retail and global boutique operations.

1. Deliver an exceptional, consistent and personalised client experience across all touchpoints (in‑store, remote sales, e‑commerce, click & collect).
2. Proactively identify client needs, recommend tailored solutions and convert opportunities to achieve or exceed individual and team sales targets.
3. Build and nurture long‑term client relationships through structured clienteling and a maintained network of contacts to foster repeat purchase.
4. Maintain accurate and up‑to‑date client records and follow‑up activities in the dedicated systems; perform qualitative and quantitative portfolio follow‑up.
5. Master Maison product knowledge (jewellery, watches, accessories) and services to provide sophisticated storytelling and advise clients confidently.
6. Collaborate with cross‑functional teams to resolve client requests and coordinate after‑sales or special service requirements in a timely manner.
7. Support store operations and administrative processes including data entry, product receiving, daily closures, stock counts, AFSS processing, reservation management and transfers.
8. Adopt and leverage digital clienteling tools and e‑commerce workflows (wishlists, personalised catalogues, private appointment follow‑ups) to optimise client engagement.

1. Minimum 5 years' experience in a client advisor or sales role, ideally within high‑end luxury jewellery, watches or boutique retail.
2. Proven track record of meeting and exceeding sales targets in a luxury retail environment.
3. Fluent in French and English; Italian is a strong asset and additional languages are advantageous.
4. Excellent interpersonal and networking skills with a demonstrable ability to build authentic client relationships.
5. Strong organisational skills, rigor and the ability to multitask while maintaining high standards of service.
6. Proficiency with Microsoft Office; strong knowledge of SAP is required.

1. Clienteling
2. Luxury selling techniques (upselling, cross‑selling)
3. Product knowledge: jewellery & watches
4. Microsoft Office
5. SAP
6. AFSS processing
7. E‑commerce and click & collect workflows
8. CRM and data entry for client portfolios

5–10 years in luxury retail or boutique sales, with prior exposure to high‑end jewellery or watch boutiques preferred.

High school diploma or equivalent; vocational training or higher education in retail, luxury goods, hospitality or a related discipline is desirable.

Comprehensive onboarding program; multicultural and collaborative workplace; attractive pension scheme (LPP); employer contributions to health insurance premiums and meal expenses; access to broad training portfolio covering technical, interpersonal and leadership development.

The Maison fosters a service‑driven, craftsmanship‑led culture grounded in Roman heritage and contemporary luxury. As part of the LVMH group, the workplace emphasises professional development, international collaboration and a high standard of client service across global boutiques.