Bvlgari Care Service Technical Manager

Dubai • UAE

Thursday, February 20, 2025

Bulgari, a prestigious name in the luxury watches and jewellery sector, is part of the LVMH Group, a global leader in luxury goods. Renowned for its exquisite craftsmanship and innovative designs, Bulgari offers a dynamic work environment where excellence and creativity are fostered. As an employer, Bulgari values dedication, expertise, and a passion for luxury, providing employees with opportunities for growth and development within the expansive LVMH network.

1. Lead and manage a team of technicians to ensure efficient and timely execution of repairs in accordance with Bulgari Care Service standards.
2. Oversee the repair order process, ensuring accuracy in technical evaluations, authenticity checks, spare parts identification, and cost estimates.
3. Monitor repair status and maintain updated data on cost estimates, spare parts, and work progress in the relevant system.
4. Collaborate with the Regional Care Service Manager to align on repair strategies, quality control measures, and team performance metrics.
5. Ensure continuous training of the team on repair techniques, product knowledge, and new tools or processes.
6. Maintain high standards of quality control, ensuring repairs meet or exceed Care Service standards, and perform regular efficiency checks.
7. Manage day-to-day operations, including performance evaluation, setting objectives, and providing coaching and support.
8. Identify opportunities for process improvement and contribute to continuous improvement projects.
9. Foster a positive and collaborative team environment, motivating and developing team members to achieve excellence.
10. Ensure appropriate levels of tools, spare parts, and documentation are maintained for effective repair processes.
11. Collaborate with local and global stakeholders to ensure alignment on technical standards, product repairs, and after-sales service objectives.

1. Strong technical expertise in product repair processes and techniques.
2. Proven leadership experience in managing teams to meet operational and service level objectives.
3. Excellent knowledge of repair tracking systems (e.g., AFFS, SAP) and related administrative processes.
4. Strong project management skills with the ability to lead continuous improvement initiatives.
5. Excellent communication and interpersonal skills.

1. Leadership and team development
2. Technical expertise and problem solving
3. Customer orientation
4. Operational effectiveness
5. Continuous improvement
6. Process management

Minimum of 5 years of relevant experience in a similar role within the luxury sector.

Bulgari offers a comprehensive benefits package, including opportunities for professional development, access to exclusive company events, and a supportive work environment that encourages innovation and excellence.

Bulgari fosters a culture of luxury and innovation, emphasizing craftsmanship and quality. The workplace environment is collaborative and dynamic, encouraging employees to excel and contribute to the brand's prestigious legacy. As part of the LVMH Group, Bulgari provides a unique platform for career growth and cross-functional collaboration.