Bvlgari B2B Customer Service Representative

Bulgari, a distinguished entity within the LVMH Group, stands as a beacon of luxury, offering an exquisite array of high-end jewels, watches, perfumes, and accessories. With a global presence in over 250 exclusive boutiques, Bulgari is synonymous with excellence and quality, reflecting its commitment to customer satisfaction and impeccable service. As part of the LVMH conglomerate, Bulgari benefits from the leadership and innovation that define the world's preeminent luxury goods company.

1. Manage the order to shipping process for a dedicated client portfolio, ensuring adherence to internal SLAs and KPIs.
2. Respond to inquiries from internal and external customers regarding product availability, delivery timelines, and order status.
3. Coordinate operational market activities for the assigned portfolio, leveraging all available resources effectively.
4. Proactively anticipate client needs, taking full ownership of the portfolio.
5. Monitor and resolve issues related to customer orders and delivery processes, including pricing and product availability concerns.
6. Oversee claims and reverse logistics for the client portfolio.
7. Provide management and sales teams with reports and information related to the assigned market and other CS Department activities.
8. Ensure a luxurious order experience for clients, consistent with Bulgari's brand standards.

1. Fluency in English and German; additional languages are advantageous.
2. Proficiency in MS Office Suite, particularly Excel.
3. Strong knowledge of SAP.
4. Previous experience in Order Management and Logistics.

1. Customer orientation
2. Planning and prioritization
3. Teamwork and collaboration
4. Strong communication skills
5. Problem-solving abilities
6. Flexibility and proactivity
7. Organizational skills and attention to detail

A minimum of 3 years of experience in a similar role is required.

The role offers a supportive environment fostering creativity, innovation, and entrepreneurial spirit. Employees benefit from a culture of transparency, empowerment, continuous learning, and growth. Bulgari is committed to diversity and inclusion, providing equal opportunities to all.

Bulgari's workplace culture is deeply rooted in the principles of excellence, creativity, and innovation. The company fosters an entrepreneurial spirit, encouraging employees to reach their potential and contribute ideas. With a strong emphasis on diversity and inclusion, Bulgari ensures a respectful and dignified environment for all employees. The organization prioritizes security, health, safety, and environmental standards, as evidenced by its ISO 45001 certification.