Buccellati Sales Executive

Beverly Hills • USA

Tuesday, March 18, 2025

Buccellati, a distinguished name in the luxury jewelry sector, operates under the esteemed Richemont Group. Renowned for its exquisite craftsmanship and timeless designs, Buccellati offers a dynamic work environment where innovation and tradition coexist. Richemont, as a parent company, is committed to fostering a diverse and inclusive workplace that celebrates the unique backgrounds and perspectives of its employees, thereby driving creativity and excellence.

1. Achieve or surpass monthly sales targets as directed by management.
2. Collaborate with the Boutique Director and Assistant Boutique Manager on special client requests.
3. Deliver exceptional customer service, ensuring a welcoming boutique environment.
4. Support after-sales clients with solutions aligned with Maison values.
5. Assist ecommerce clients and manage phone inquiries, scheduling appointments and arranging correspondence.
6. Maintain extensive knowledge of industry news and competitive brands.
7. Demonstrate expertise in high jewelry, including unique pieces, to drive sales.
8. Cultivate and nurture client relationships through expert clienteling.
9. Collaborate with management and Corporate Team on CRM initiatives.
10. Accurately capture and manage client data, consistently following up to build relationships.
11. Resolve client issues and escalated matters appropriately.
12. Support in-store and off-site events, developing community relationships to enhance brand awareness.
13. Comply with all Maison policies and procedures.
14. Assist with daily boutique set-up, breakdown, and communicate maintenance issues.
15. Participate in inventory and cycle counts, ensuring audit readiness.
16. Respond to operational requests from the Corporate Team in a timely manner.
17. Maintain visual integrity of vitrines and boutique aesthetics.
18. Perform special projects as designated by boutique management.

1. High School Diploma required; college degree preferred.
2. Experience in luxury retail or hospitality preferred.
3. Strong understanding of luxury client experience and customer service.
4. Proficiency in Excel, Word, PowerPoint; SAP knowledge is a plus.
5. Excellent written, verbal, and interpersonal communication skills.
6. Experience with logistics and operations.
7. Self-starter with a team-player approach.
8. Flexibility to work evenings, weekends, and holidays.
9. Ability to stand for long periods.

1. Sales expertise
2. Client relationship management
3. Customer service excellence
4. Industry knowledge
5. Operational proficiency
6. Communication skills
7. Team collaboration
8. Flexibility and adaptability

Preferred experience in luxury retail or hospitality sectors, demonstrating a strong understanding of high-end client service.

High School Diploma required; college degree preferred.

Salary range: $28 - $35 per hour, negotiable based on skills and experience.

Richemont provides a comprehensive benefits package, including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also available.

Richemont Americas prides itself on creating an inclusive and evolving community where diversity is celebrated. The company values creativity and knowledge, fostering an environment where employees are empowered to excel and contribute to the community's advancement. Buccellati, as part of this prestigious group, upholds these values while offering a workplace that blends tradition with innovation.