Buccellati Customer Service Coordinator

New York • USA

Thursday, July 17, 2025

Buccellati, a prestigious name in the luxury jewelry sector, operates under the esteemed Richemont Group, a global leader in luxury goods. As an employer, Buccellati is committed to excellence, offering a dynamic environment where innovation and tradition converge. Employees are part of a legacy of craftsmanship and are encouraged to contribute to the brand's storied heritage.

1. Interface with clients via email or telephone, ensuring the highest level of customer service consistent with boutique standards.
2. Handle inbound calls and emails, greeting customers in a timely, professional, and engaging manner.
3. Provide written responses to customer inquiries regarding package status, returns, repairs, cost estimates, and service timelines.
4. Process and complete all orders and returns generated on the E-Commerce platform.
5. Support the implementation and optimization of customer service workflows.
6. Address special demands or complaints with professionalism.
7. Monitor the Maison inbox daily.
8. Coordinate with boutiques, repair sites, and warehouses to ensure customer requests are fulfilled.
9. Perform additional tasks as necessary to support business operations.

1. One to three years of experience preferred, particularly in luxury retail or E-Commerce.
2. Ability to convey and project the luxurious image of Buccellati through expression and attitude.
3. Excellent oral and written communication skills.
4. Proficiency in Microsoft Office; knowledge of Salesforce and SAP is advantageous.
5. Comfortable with digital platforms and quick to learn new systems.
6. Ability to communicate effectively with Brand HQ and internal departments.
7. Service-oriented attitude with conflict resolution skills.
8. Strong organizational skills and ability to work at a computer for extended periods.
9. Entrepreneurial spirit to contribute to the development of Customer Service and E-Commerce.

1. Customer service excellence
2. Effective communication
3. Digital platform proficiency
4. Organizational skills
5. Problem-solving
6. Entrepreneurial mindset

One to three years of experience in luxury retail or E-Commerce is preferred.

$28 - $33 hourly, based on relevant skills and experience.

Buccellati offers a comprehensive benefits package, including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also given volunteer days off to support community initiatives.

Buccellati, as part of the Richemont Group, fosters a culture of excellence, innovation, and tradition. The company values employee well-being and work-life balance, encouraging contributions to both the brand's legacy and local communities. The environment is dynamic and supportive, promoting continuous improvement and personal growth.