Boucheron Senior Sales Associate

Tokyo • Japan

Wednesday, July 9, 2025

Boucheron, established in 1858 by Frédéric Boucheron, is a pioneering high jeweler renowned for opening the first boutique on Place Vendôme, the jewelry epicenter of Paris. As part of a prestigious conglomerate, Boucheron continues to epitomize French elegance and creativity, crafting high jewelry for over 160 years. The Maison is celebrated for its innovative pieces that transcend generations, cherished by distinguished clients worldwide. Boucheron champions the freedom to choose jewelry that reflects individuality, consistently supporting women's self-expression through exquisite designs.

1. Act as a brand ambassador, understanding the company's goals and mission to achieve individual sales targets.
2. Deliver exceptional and unique brand experiences at all touchpoints to enhance customer satisfaction.
3. Master daily boutique operations and proactively propose improvements.
4. Engage in customer service and sales operations, including customer management and customer service reception.
5. Achieve performance in sales KPIs, including annual sales exceeding 140 million yen.
6. Execute sales independently, offering superior customer experiences within the boutique.
7. Implement and personalize Boucheron's selling ceremony, upselling and cross-selling effectively.
8. Sell pieces priced over 2 million yen and handle simple customer complaints and negotiations.
9. Respond to basic customer discount requests.
10. Maintain connections with clients and prospects, utilizing PCRM tools such as DCC and MyCat.
11. Understand store guidelines and processes, including tax refunds, shipping, hand-carry, cash payments, and security.
12. Proficiently use retail-related IT tools like CEGID, M3, and apps.
13. Analyze personal performance and develop action plans for growth.
14. Strategize product proposals, tailoring recommendations and timing for each client.

1. Possession of jewelry-related certifications such as GIA G.G. or Jewelry Coordinator is advantageous.
2. Proficiency in multiple languages, including English, Chinese, or Korean, is beneficial.

1. One-team spirit
2. Hospitality mindset
3. Team player
4. Self-starter
5. Understanding of client needs
6. Ability to prioritize
7. Adaptability to changing environments (resilience)
8. Multitasking ability

Significant experience in luxury retail sales, particularly in high jewelry, with a proven track record of achieving sales targets and delivering exceptional customer service.

Competitive benefits package, including opportunities for professional growth and development within a prestigious luxury brand.

Boucheron fosters a culture of innovation and creativity, encouraging employees to express individuality and embrace the Maison's spirit of freedom. The workplace is collaborative, with a strong emphasis on teamwork and personal development, reflecting the brand's commitment to excellence and elegance.