Boucheron Sales Associate

Tokyo • Japan

Wednesday, April 2, 2025

Boucheron, established in 1858 by Frédéric Boucheron, is a pioneering high jeweler that opened the first boutique on the prestigious Place Vendôme in Paris. Known for its French elegance and creativity, Boucheron has been crafting high jewelry for over 160 years, celebrated for its innovative designs and bold spirit. As part of the Kering Group, Boucheron offers an environment that fosters creativity and the freedom to express individuality through exquisite jewelry.

1. Act as a brand ambassador by understanding the company's goals and missions and achieving individual sales targets.
2. Deliver exceptional and unique brand experiences at all touchpoints to ensure high customer satisfaction.
3. Master daily boutique operations and proactively propose improvements.
4. Engage in sales, operations, customer management, and customer service reception duties.
5. Achieve performance in sales KPIs, including annual sales exceeding 80 million yen.
6. Execute sales independently and provide an outstanding customer experience within the boutique.
7. Implement and personalize the Boucheron selling ceremony.
8. Propose and execute upselling and cross-selling strategies.
9. Sell items with a unit price of over 2 million yen.
10. Handle simple customer complaints and negotiations.
11. Respond to basic customer discount requests.
12. Maintain connections with clients and prospects and proficiently use PCRM tools such as DCC and MyCat.
13. Understand store guidelines and processes, including tax refunds, shipping, hand-carry, cash payments, and security.
14. Utilize retail-related IT tools such as CEGID, M3, and applications.
15. Analyze personal performance and create and execute action plans for further growth.

1. Possession of jewelry-related qualifications such as GIA G.G. or Jewelry Coordinator is advantageous.

1. One-team spirit
2. Hospitality mindset
3. Team player
4. Self-starter
5. Understanding of client needs
6. Ability to prioritize
7. Adaptability to environmental changes (resilience)
8. Multitasking ability

Experience in luxury retail sales, preferably in high jewelry, with a proven track record of achieving sales targets.

Competitive benefits package including opportunities for professional development within the Kering Group.

Boucheron champions a culture of creativity and individuality, encouraging employees to express their unique styles and personalities. As part of the Kering Group, the company values innovation and freedom, fostering an environment where employees can thrive and contribute to the brand's legacy of excellence and elegance.