Boucheron Customer Service Manager

Tokyo • Japan

Thursday, February 13, 2025

Boucheron, established in 1858 by Frédéric Boucheron, is renowned as the first high jeweler to open a boutique on the prestigious Place Vendôme in Paris, the epicenter of luxury jewelry. For over 160 years, Boucheron has been synonymous with French elegance and creativity, crafting high jewelry that transcends generations. As part of the Kering Group, Boucheron embodies a spirit of innovation and audacity, offering clients the freedom to express their individuality through exquisite jewelry creations.

1. Manage after-sales service operations, including systematization and efficiency enhancement, and oversee related projects.
2. Implement and maintain after-sales service policies.
3. Prepare and analyze reports.
4. Plan and support technical training from headquarters.
5. Design and conduct technical and quality management training for store staff.
6. Support service center management.
7. Oversee people management.
8. Administer after-sales service, including repair intake, quotation preparation, and quality control.
9. Manage repair pricing, cost control, and inventory of repair parts.
10. Introduce and maintain purchase services.
11. Update and revise manuals.
12. Handle wholesale administration, including order and delivery management, and inventory coordination.
13. Support external business operations, including consignment management and sales processing.
14. Serve as a liaison for client service inquiries escalated from Kering Client Service and coordinate with related departments.

1. Ability to embody the 'One Team' spirit of Boucheron culture.
2. Proficiency in English for independent correspondence and meetings with headquarters.
3. Strong analytical and process management skills.
4. Experience with ERP systems such as M3 or SAP.
5. Experience in watches, jewelry, or repair is advantageous.

1. Excellent communication skills both internally and externally.
2. Proficiency in Excel, including functions like IF, VLOOKUP, and PIVOT for analysis and data management.

Experience in customer service management, preferably within the luxury sector, with a focus on after-sales service and administration.

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Boucheron fosters a culture of creativity and individuality, encouraging employees to express their unique style and contribute to the brand's legacy of innovation. The workplace is dynamic, with a focus on collaboration and the 'One Team' spirit, ensuring a supportive environment for professional growth.