Boucheron Assistant Boutique Manager

Tokyo • Japan

Friday, February 21, 2025

Boucheron, founded in 1858 by Frédéric Boucheron, is renowned as the first high jeweler to open a boutique on the illustrious Place Vendôme in Paris. For over 160 years, Boucheron has epitomized French elegance and creativity, crafting high jewelry that is cherished by distinguished clientele worldwide. As part of the Kering Group, Boucheron continues to innovate with a bold and free-spirited approach, offering timeless designs that empower women to express their individuality and style.

1. Manage and develop the boutique team alongside the Boutique Manager to enhance clienteling and operational excellence.
2. Act as a liaison between staff and the Boutique Manager, ensuring the Maison's vision and strategy are communicated effectively.
3. Collaborate with the Boutique Manager, Retail Manager, Training Team, and HR to create and implement action plans for staff development.
4. Recruit talent necessary for the long-term stability and growth of the organization.
5. Support the creation of work shifts and assign roles within the boutique.
6. Ensure workplace safety and improve work conditions, promoting diversity and inclusion.
7. Analyze boutique performance and market conditions to define and review dynamic action plans to achieve KPIs.
8. Optimize boutique performance and profitability.
9. Plan and prepare work schedules with the Boutique Manager, assigning specific roles to staff and providing guidance and feedback.
10. Enhance customer satisfaction through the Boucheron selling ceremony.
11. Make appropriate decisions in the absence of the Boutique Manager, adhering to company regulations.
12. Identify and address operational challenges within the boutique to improve outcomes.
13. Oversee sales processes and record-keeping management.
14. Maintain compliance with company rules, policies, and guidelines.
15. Manage maintenance of boutique facilities and equipment.
16. Conduct CRM analysis and execute timely actions in collaboration with the Retail and CRM Managers.
17. Collaborate with internal departments and business partners to create and execute events that generate new business opportunities.
18. Build relationships with clients, including VICs, as an ambassador of the Maison.

1. Over 3 years of management experience in the luxury industry with a strong understanding of luxury retail.
2. Logical and analytical thinking skills for forecasting and strategy development.
3. Adherence to compliance and employment regulations with professionalism and reliability.
4. Business acumen with a high sensitivity to retail excellence.
5. Flexibility and creativity in proposing ideas and working independently.
6. Basic IT literacy or the ability to quickly learn necessary systems and applications.
7. Exceptional customer service skills.
8. Gemology qualifications are advantageous.

1. Team leadership and development
2. Strategic planning and execution
3. Analytical and logical thinking
4. Compliance and professionalism
5. Business acumen
6. Flexibility and creativity
7. IT literacy
8. Customer service excellence

A minimum of 3 years in a managerial role within the luxury retail sector is required.

The role offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.

Boucheron fosters a culture of elegance, creativity, and empowerment, encouraging employees to embody the 'One Team' spirit. The Maison values diversity and inclusion, promoting a supportive and innovative work environment.