Bottega Veneta Global Client Development Director

Bottega Veneta, a distinguished name in luxury fashion, has been inspiring individuality with its innovative craftsmanship since 1966. Rooted in Italian culture and headquartered in Vicenza, Bottega Veneta is a part of the Kering Group, a global luxury conglomerate. The brand is renowned for its exclusive products and inclusive ethos, offering a unique blend of aesthetic and emotional resonance.

1. Develop and implement the global client development strategy for all client segments and markets, ensuring alignment with brand values and commercial goals.
2. Communicate strategic vision to stakeholders and foster cross-functional collaboration.
3. Manage a comprehensive Worldwide Client Engagement Calendar supporting strategic business priorities.
4. Define a seamless client journey across all touchpoints, including boutiques, events, and online platforms.
5. Design and deploy 360° activations to enrich client engagement and storytelling.
6. Oversee and enhance one-to-one clienteling strategies within stores, ensuring excellence in execution.
7. Establish KPIs to maximize ROI of client development initiatives and store-level activations.
8. Collaborate with internal stakeholders to optimize clienteling tools and lead training programs.
9. Lead the global CRM campaign calendar in collaboration with cross-functional teams.
10. Optimize CRM campaigns through personalization and data-driven insights.

1. Minimum 10 years of experience in client engagement roles within the luxury retail industry.
2. Proven leadership in managing cross-regional initiatives and aligning stakeholders.
3. Experience in designing bespoke client experiences across multiple channels.
4. Creative mindset with refined aesthetic sensibility.
5. Robust analytical skills.
6. Excellent communication and interpersonal skills.
7. International experience in multiple luxury markets.
8. Fluency in English; proficiency in additional languages is an asset.

1. Strategic planning and implementation
2. Cross-functional collaboration
3. Client journey design
4. Clienteling and CRM optimization
5. Analytical and data-driven decision making
6. Communication and stakeholder engagement
7. Leadership and team empowerment

Minimum of 10 years in client engagement roles within the luxury retail industry, with a proven track record in managing cross-regional initiatives and aligning stakeholders.

Joining Bottega Veneta offers an opportunity to be part of the Kering Group, a global luxury leader committed to talent development and internal mobility. The company fosters a diverse and inclusive workplace, promoting leadership skills and personal growth in a stimulating environment.

Bottega Veneta, as part of the Kering Group, embraces diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. The company is committed to creating an inclusive environment where employees can express their talents and reach their full potential.