Bottega Veneta Client Advisor

Monterrey • Mexico

Friday, January 24, 2025

Bottega Veneta, a distinguished member of the Kering Group, has been inspiring individuality with its innovative craftsmanship since 1966. Rooted in Italian culture yet maintaining a global outlook, the brand is renowned for its exclusive products and inclusive ethos. As part of the Kering family, Bottega Veneta offers a dynamic environment where creativity and talent are nurtured, providing endless possibilities for professional growth within the luxury fashion industry.

1. Achieve and surpass monthly sales targets and KPIs through proactive client outreach, developing new client relationships via appointments and consignments, and informing clients of new collections, in-store events, and brand initiatives.
2. Utilize the Bottega Veneta Client Journey and advanced selling techniques such as cross-selling, multiple selling, and upselling to maximize transaction value and enhance KPIs.
3. Cultivate and maintain robust relationships with clients, ensuring client profile records are regularly updated and managed.
4. Maintain a continuous learning attitude by actively seeking and receiving feedback from colleagues and management.
5. Sustain a comprehensive knowledge of all collections, both technical and inspirational, through the use of company-provided training resources.
6. Assist with basic store operations, including opening and closing procedures, cycle counts, light cleaning duties, and maintaining visual standards such as merchandise presentation, signage, lighting, and general maintenance.
7. Adhere to all company policies and procedures.
8. Foster an environment of fairness, dignity, and respect for all associates.

1. 1-2 years of retail sales experience in a customer service-related field, preferably within a luxury environment.
2. Proven ability to consistently achieve and exceed sales goals and KPIs.
3. Demonstrated ability to build and maintain a loyal client following.
4. Genuine interest in fashion and awareness of industry trends and news.
5. Exemplary work ethic, leadership skills, high energy level, and team orientation.
6. Strong verbal and written communication skills.
7. Polished and well-groomed appearance at all times.
8. Luxury retail sales experience preferred.
9. Ability to be mobile on the sales floor for extended periods.
10. Availability to work closing shifts at least three times per week, a minimum of three Saturdays per month, two Sundays per month, during annual inventory, and throughout the holiday season.
11. Ability to climb ladders and lift packages weighing 5-8 lbs regularly.

1. Advanced client relationship management
2. Proficient in luxury sales techniques
3. Strong communication and interpersonal skills
4. Ability to work in a fast-paced environment
5. Attention to detail and organizational skills

1-2 years of experience in retail sales within a customer service-related field, ideally in a luxury setting.

The position offers a stimulating and fulfilling workplace environment with opportunities for professional growth and development within a global luxury group.

Bottega Veneta, as part of the Kering Group, fosters a culture of creativity and innovation, promoting leadership skills and encouraging employees to reach their full potential. The company is committed to diversity and inclusivity, welcoming talent from all backgrounds and providing a workplace where everyone can express their individuality and contribute to the brand's success.