Alfred Dunhill Retail Operations Manager
Tokyo Japan
Posted on Wednesday, January 15, 2025.
About Alfred Dunhill
Alfred Dunhill is a renowned luxury brand known for its high-quality men's fashion and accessories. The company is committed to delivering exceptional retail experiences and maintaining high standards across its global operations.
Responsibilities
- Lead the transformation of distribution into omnichannel, partnering with stakeholders.
- Design and implement management tools and KPIs to optimize sales, store, and staff performance.
- Review boutiques and outlets performances to identify growth opportunities.
- Collaborate with the CRM team on loyalty programs and recruitment strategies.
- Share strategies and tools with wholesale and digital partners to accelerate growth.
- Build business cases from local to global level for brand management.
- Update brand communication tools for commercial partners.
- Drive change management through training, shifting to a client-centric mindset.
- Develop content to enhance team soft skills and product knowledge.
Qualifications
- 10+ years of experience in retail, not necessarily in the luxury industry.
- Proven expertise in retail operations.
- Managerial experience supervising a small team.
- Strong numerical, analytical, and presentation skills.
Skills
- Influencing capabilities in a matrix environment.
- Strong analytical and critical thinking skills.
- High problem-solving capability.
- Solid communication and interpersonal skills.
- Excellent project management skills.
- Ability to work in a team environment.
- Experience in an international environment.
- Fluent in English; additional language is a plus.
- Knowledge of Asian business is a plus.
Experience Requirements
10+ years of experience in retail, with a proven record in retail operations and managerial experience.
Job Benefits
Permanent employment in a dynamic and international environment.
Alfred Dunhill Culture
The role is based in Tokyo, Japan, offering a collaborative and culturally diverse workplace. The company values flexibility, adaptability, and integrity.