Alfred Dunhill Retail Excellence and Operations Manager

Tokyo • Japan

Wednesday, January 15, 2025

Alfred Dunhill, a prestigious name in luxury menswear and accessories, is part of the Richemont Group, a global leader in luxury goods. The brand is renowned for its commitment to innovation, craftsmanship, and timeless elegance, offering a sophisticated work environment for its employees.

1. Lead the transformation of distribution into an omnichannel model, collaborating with stakeholders.
2. Design and implement management tools and KPIs to optimize sales, store, and staff performance through a global Retail Operations strategy.
3. Review performance metrics of boutiques and outlets to identify growth opportunities.
4. Identify and share best practices across local markets.
5. Collaborate with the CRM team to develop loyalty programs and recruitment strategies.
6. Communicate strategies and tools with wholesale and digital partners to support their growth.
7. Develop business cases from local insights for global sharing with brand management and Richemont.
8. Update and share brand communication tools with commercial partners in collaboration with the marketing team.
9. Maintain knowledge of contracts, partners, budgets, licenses, and inventory to ensure efficiency.
10. Drive change management through training, shifting from a product-centric to a client-centric mindset.
11. Develop content to enhance team soft skills and product knowledge.

1. 10+ years of experience in retail, not necessarily within the luxury sector.
2. Proven expertise in retail operations.
3. Managerial experience overseeing a small team.
4. Strong numerical, analytical, and presentation skills.

1. Influential in a matrix environment, able to gain buy-in for projects.
2. Strong analytical and critical thinking skills with attention to detail.
3. High problem-solving capability.
4. Excellent communication and interpersonal skills, adaptable to various audiences.
5. Project management skills, capable of breaking down complex projects.
6. Team-oriented with a proactive, collaborative approach.
7. Experience in international environments, sensitive to cultural differences.
8. Fluency in English; additional languages are advantageous.
9. Knowledge of Asian business practices is beneficial.

10+ years in retail, with a focus on operations and team management.

Competitive benefits package including opportunities for professional development within a global luxury brand.

Alfred Dunhill fosters a culture of excellence, innovation, and collaboration, encouraging employees to contribute to the brand's legacy while embracing modernity. The workplace is dynamic and inclusive, valuing diversity and cultural awareness.