A. Lange & Söhne Senior Watch Advisor

Sydney • Australia

Thursday, March 13, 2025

A. Lange & Söhne, a distinguished name in luxury horology, has been revered since its revival in 1994. As part of the Richemont Group, the brand is synonymous with precision, innovation, and timeless elegance. A. Lange & Söhne is committed to perpetuating its storied tradition by crafting exceptional timepieces that embody the ethos of 'state-of-the-art tradition.'

1. Achieve key performance benchmarks to support the boutique's fiscal strategy.
2. Represent the brand professionally in compliance with group sales policies and operations regulations.
3. Respond to client requests with attentiveness and versatility, balancing local brand initiatives and client expectations.
4. Consistently meet or exceed individual and boutique sales targets.
5. Provide an exceptional client experience with the highest degree of courtesy and professionalism.
6. Lead and manage all steps of the sales process according to brand policy.
7. Negotiate and handle objections effectively.
8. Identify potential sales leads and perform diligent follow-up to generate sales opportunities.
9. Participate in networking events to enhance brand exposure.
10. Maintain CRM efficiency and build long-lasting business relationships.
11. Communicate professionally via telephone, email, and SMS.
12. Maintain a precise business schedule, including tasks, appointments, and continued learning.
13. Analyze client data to generate sales.
14. Capture accurate client data to build lasting relationships.
15. Resolve client issues and escalate as needed.
16. Collaborate with management to support in-store and offsite events.
17. Adhere to Richemont and A. Lange & Söhne social media and communication guidelines.
18. Maintain professional attire and language within the boutique.

1. Possess a 'can do' attitude and understanding of luxury client experience.
2. 3+ years of experience in the timepiece industry.
3. Exhibit critical thinking and solution-oriented skills.
4. Availability and flexibility to adapt to the boutique schedule.
5. Strong verbal, written, and organizational skills.
6. Proficiency in MS Office and Excel.
7. Secondary language proficiency is a plus.

1. Customer service excellence
2. Sales strategy development
3. CRM proficiency
4. Data analysis
5. Professional communication
6. Networking
7. Time management

A minimum of 3 years of experience in the timepiece industry is required, demonstrating a strong understanding of luxury client service and sales.

The role offers the opportunity to work in a prestigious luxury environment, with potential for professional growth and development within the Richemont Group.

A. Lange & Söhne fosters a culture of excellence, innovation, and tradition, encouraging employees to embody the brand's ethos of 'state-of-the-art tradition.' The workplace is dynamic and collaborative, with a focus on delivering unparalleled luxury experiences.