A. Lange & Söhne Boutique Manager

Tokyo • Japan

Friday, April 18, 2025

A. Lange & Söhne, since its legendary revival in 1994, has established itself as one of the most revered and successful watch brands in the luxury sector. The brand is committed to perpetuating its tradition of excellence with innovative products while adhering to its motto of 'state-of-the-art tradition.' As part of a prestigious conglomerate, A. Lange & Söhne expects the same level of excellence from its timepieces as it does from its employees, fostering a culture of continuous progress.

1. Drive the continuous growth of the boutique's performance and key results.
2. Assume full responsibility for store management and performance.
3. Pursue new business opportunities with an entrepreneurial spirit.
4. Achieve sales targets and build long-term customer relationships.
5. Lead and organize a top-tier boutique team.
6. Manage the boutique's budget in accordance with the brand's retail strategy.
7. Plan and execute monthly meetings and actions.
8. Support management in implementing the boutique's commission system.
9. Ensure compliance with HQ's commercial guidelines.
10. Maximize profit by managing and minimizing costs.
11. Analyze and review sales figures regularly with management.
12. Lead the boutique team by clearly communicating goals, responsibilities, and brand standards.
13. Foster team spirit and pride in working for A. Lange & Söhne.
14. Develop and coach team members to achieve goals.
15. Recruit, onboard, and train new staff as part of the 'Lange family.'
16. Maintain high-level displays and visual merchandising in line with brand guidelines.
17. Act as the 'face' of the boutique and a brand ambassador.
18. Maintain professional relationships with service suppliers and local stakeholders.
19. Ensure perfect execution of store operations by adhering to procedures.
20. Manage inventory quality, quantity, and backorders.
21. Ensure accurate monthly, quarterly, and annual inventory and quality control.
22. Provide a safe and clean store environment.
23. Ensure compliance with procedures, laws, and fiscal regulations.
24. Manage cash registry.
25. Report sales figures to the Brand Director and Retail Sales Manager.
26. Identify strengths and weaknesses of existing operations to define action plans.
27. Define store navigation scenarios and mobilize sales staff on the floor.
28. Develop programs to attract and convert prospective clients.
29. Maintain continuous relationships with customers as part of the 'Lange family.'
30. Use iCM to identify and propose customer strategies.
31. Handle client complaints with care and report issues to the local office.
32. Follow up and coordinate individual repairs and customer service-related matters.
33. Develop agile communication and enhance cooperation with other boutique managers in the region.
34. Participate in international retail community activities to share insights and best practices.

1. Proven track record in luxury retail management.
2. Strong leadership and team management capabilities.
3. Excellent communication and interpersonal skills.
4. Ability to develop and execute strategic plans.
5. Proficiency in managing budgets and financial controls.

1. Entrepreneurial mindset
2. Sales and customer relationship management
3. Team leadership and development
4. Financial acumen
5. Inventory management
6. Brand representation

Significant experience in luxury retail management, preferably in the watch or jewelry sector.

Bachelor's degree in Business Administration, Marketing, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

A. Lange & Söhne fosters a culture of excellence and innovation, encouraging employees to embody the brand's commitment to 'state-of-the-art tradition.' The workplace environment is dynamic and collaborative, with a strong emphasis on personal and professional growth.