Watchfinder & Co. Logistics Supervisor

Watchfinder is a leading specialist in pre‑owned luxury watches with a strong online and retail presence. The business is recognised for technical expertise, rigorous authentication standards and a customer‑centric approach to selling and servicing high‑value timepieces.

1. Supervise day‑to‑day warehouse and fulfilment operations, ensuring timely inbound processing, secure storage and accurate outbound dispatch of high‑value watches.
2. Implement and enforce strict chain‑of‑custody, security and insurance procedures for valuable stock during receiving, storage, packing and dispatch.
3. Manage a small logistics team: scheduling, coaching, performance reviews and recruitment in collaboration with HR.
4. Maintain inventory accuracy through cycle counts, reconciliations and root‑cause analysis of discrepancies.
5. Coordinate deliveries with national and international couriers, arrange insured transit and manage customs documentation where required.
6. Optimise packing processes to protect delicate items while preserving luxury presentation standards and brand packaging requirements.
7. Produce regular operational KPI reports (inventory accuracy, pick/pack times, shipping lead times) and drive continuous improvement initiatives.
8. Ensure compliance with Health & Safety regulations and company policies, including COSHH and manual handling best practices.

1. Proven supervisory experience in warehousing, fulfilment or logistics, preferably handling high‑value or luxury goods.
2. Practical knowledge of inventory control methodologies and secure handling procedures for valuable stock.
3. Strong numerical aptitude, attention to detail and a methodical approach to record keeping.
4. Excellent interpersonal and communication skills for cross‑functional liaison with retail, after‑sales and courier partners.
5. Driving licence desirable for occasional courier liaison or depot visits.

1. Warehouse Management Systems (WMS)
2. SAP
3. Microsoft Excel
4. Inventory control
5. Chain of custody procedures
6. Courier management
7. Health & Safety compliance
8. Team leadership

Typically 3+ years in logistics or warehouse roles with at least 1–2 years in a supervisory capacity; experience handling luxury, fragile or high‑value goods is highly desirable.

Secondary education (GCSEs or equivalent); vocational qualification in logistics, warehousing or supply chain (e.g., CILT) is advantageous but not mandatory.

The workplace blends rigorous technical standards with retail sensibility, reflecting a meticulous, customer‑focused culture. Teams operate in a fast‑paced e‑commerce and retail environment where precision, discretion and respect for luxury product care are paramount.