Van Cleef & Arpels Senior Regional Retail Operations & Performance Executive, APAC

Van Cleef & Arpels is an eminent haute-joaillerie and watchmaking maison renowned for exquisite craftsmanship, poetic design and impeccable client service. As part of the Richemont group, the brand operates a network of flagship boutiques and selected retail locations worldwide, offering careers defined by artisanal excellence, attention to detail and a heritage-led creative culture.

1. Lead and harmonize retail operations across the APAC region, ensuring consistent implementation of global SOPs, visual standards and client experience protocols.
2. Drive commercial performance by defining regional KPIs, monitoring sales trends and implementing action plans to achieve budget and margin objectives.
3. Oversee store-level P&L analysis, inventory control, allocation and replenishment processes to optimize sell-through and minimize stock risk.
4. Design and deliver performance reporting and executive dashboards for regional leadership, translating data into operational and commercial recommendations.
5. Manage cross-functional projects including store openings, relocations, refurbishments and promotional roll-outs in close collaboration with retail, visual merchandising, HR and supply chain teams.
6. Coach and develop boutique managers and area teams on operational excellence, selling standards and performance management.
7. Ensure compliance with internal controls, brand protection policies and local regulatory requirements across markets.
8. Act as regional liaison between corporate headquarters and country teams to align strategy, share best practices and implement process improvements.

1. Bachelor’s degree in business, retail management, hospitality or related field; advanced degree or luxury management certification preferred.
2. Proven leadership capability with strong stakeholder management across markets and functions.
3. Demonstrable commercial acumen with experience translating data into actionable plans to drive sales and margins.
4. High level of organizational maturity and experience managing multi-market projects and change initiatives.
5. Excellent communication skills and ability to operate in a multicultural, multi-jurisdictional environment.

1. Microsoft Excel
2. Microsoft PowerPoint
3. SAP (or equivalent ERP)
4. Power BI or Tableau
5. Retail KPI and P&L analysis
6. Inventory management & allocation
7. Store operations & SOP implementation
8. Project management
9. Visual merchandising standards

Typically 8+ years of progressively responsible experience in luxury retail operations, with several years in a regional or multi-market role, ideally within premium jewellery, watches or fashion houses.

Bachelor’s degree required; postgraduate degree or specialized diploma in luxury brand management, retail management or business administration preferred.

The maison prizes artisanal savoir-faire, rigorous attention to detail and elevated client service. Employees operate within a refined, collaborative environment where creativity and craftsmanship are central; affiliation with Richemont provides access to international career development and cross-brand knowledge sharing.